I'm in over my head

Viruses and worms
1

I’ve done some searches and found things similar, but not quite like this…I keep getting a red ‘malicious url blocked’ popping up about every 5 minutes

Infection Details
Process: file://C:\Program Files\Mozilla Firefox.…
Infection: al

I can’t figure out how to fix this…please help this noob.

2

Follow this guide from our expert malware remover Essexboy
http://forum.avast.com/index.php?topic=53253.0
( post the logs here and not in the guide )

To avoid using multiple post with copy and paste you have to attach the log`s
Lower left corner: Additional Options > Attach ( Malwarebytes log / OTS log ) save OTS log as ANSI

Essexboy will look at the logs when he arrive here later today…

3

I hope this is everything that’s needed…thanks for all this and I hope it works.

4

On completion of this run can you let me know if the alerts have stopped

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL MOD - [2011/06/22 15:54:26 | 000,139,264 | ---- | M] () -- C:\Users\Rick\AppData\Local\i18Webnet\BthWISvcs.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - No CLSID value found. O3 - HKU\S-1-5-21-2798151332-4063193503-4255806141-1000\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found. O3 - HKU\S-1-5-21-2798151332-4063193503-4255806141-1001\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found. O4 - HKU\S-1-5-21-2798151332-4063193503-4255806141-1000..\Run: [BthWISvcs] C:\Users\Rick\AppData\Local\i18Webnet\BthWISvcs.dll () [2011/08/12 23:20:42 | 000,000,000 | ---D | C] -- C:\Users\Rick\AppData\Local\i18Webnet

:Files
ipconfig /flushdns /c

:Commands
[purity]
[resethosts]
[emptytemp]
[EMPTYFLASH]
[CREATERESTOREPOINT]
[Reboot]


[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

5

I didn’t check the all users box…should I have?

6

No need now, have the alerts ceased ?

7

It looks like everything has stopped…I can’t thank you enough. If I have anymore problems I’ll be sure to post here though. You are the fucking man!!!

8

Let me know if all is well tomorrow and I will remove my tools

Could you open Avast and select virus chest
In the blank space right click and select add
Navigate to C:_OTL\moved files\C:\Users\Rick\AppData\Local\i18Webnet\BthWISvcs.dll
Select that file
Once in the chest right click and select send to virus labs
Call it undetected malware
Once done manually update to send the file

9

alright…I did the virus chest submittal and updated. i will let you know tomorrow the status of my computer. Thanks again for all your help here…it’s really awesome to have a great forum and members like you guys.

10

Thanks for the upload ;D

11

I haven’t had any problems since running the fix…much thanks Essexboy!!!

12

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:Commands [resethosts] [purity] [emptytemp] [EMPTYFLASH] [Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done

.
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

[*]Click Start.
[*]Open My Computer.
[*]Select the Tools menu and click Folder Options.
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.

.
SPRING CLEAN

To manually create a new Restore Point

[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create

.
Now we can purge the infected ones
.

[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[]Select Delete

.
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave:

13

all good so far…thanks again.