I'm not sure if this is a virus or malware etc, but I keep getting an error.

Viruses and worms
21

Did you perform Chkdsk?

22

Did you use the Fix-It tool from Microsoft ?

23

I used both the CheckDisk and the FixIt tool.

24

Still problem? Is this the only issue?

25

Thus is the only problem as I am aware. Yes. And yes the problem is still persisting.

26

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Make sure that Addition option is checked.
[*]Press Scan button and wait.
[*]The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

https://sites.google.com/site/cannedfixes/farbar-service-scanner/FarbarServiceScanner.png
Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-service-scanner/FarbarServiceScanner.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Make sure all of the options are checked!
[*]Press Scan.
[*]It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.

27

I’m wondering if it has to do with a damaged user profile.
Please create a new user (with admin rights), or enable the real administrator account and use that to login.
Let’s see if the problem is also in another account or not.

28

It happens on new accounts as well. Same error code.

29

Here are the 3 logs.

30

https://sites.google.com/site/cannedfixes/eset-services-repair/servicerepairico.png
Fix with ESET Services Repair

Please download Services Repair by ESET and save it to your desktop.

[*]Right-click on
https://sites.google.com/site/cannedfixes/eset-services-repair/servicerepairico.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]If security notifications appear, click Continue or Run.
[*]Accept the prompt about restoring services.
[*]Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
[*]A log will be saved in the CCSupport folder the tool created on your desktop.

Please include that logfile in your next reply.

31

Here is the log for ESET Service Repair.

32

I now have a new error.

Error 2: The system cannot find the file specified.

33

This error usually go away if you reboot and scan again … have you tried that?

34

That log file is pretty useless.
It doesn’t tell what it has changed.

35

That’s the only one its given me.

36

Eset should improve that a lot.
What good is a (almost) empty log file… ???

37

I have and no, its still there.

38

what file/location … full file path

or post a screenshot of the avast message, then TwinHeadedEagle will have a look

39

What? For the missing file?

If so, it doesn’t say one.

40

attach a screenshot of the error message