I have been using the iMail Print Client (Version 1.5.23) by UK Mail for some years now to send postcards and letters digitally.
You create your letter or postcard, export to PDF then the iMail Print Client sends it to a UK Mail post/print centre which then prints and posts the item. I’ve found it very usefull and cost effective.
But since January 2015 when trying to use the iMail Print Client Avast anti-virus software sends a notification of a harmful program/virus and moves it to the virus chest.
I can not longer use the program or uninstall it, I have tried adding the program to the exclusions list and tried to restore the file but nothing seems to happen.
Although iMail Print Client is showing on my exclusions list still nothing happens when I try to uninstall it from the control panel or the program folder and when I try and run the program Avast picks it up again as a virus and sends it to the virus chest.
Has anyone had the same problems or can anyone suggest any possible solutions?
But since January 2015 when trying to use the iMail Print Client Avast anti-virus software sends a notification of a harmful program/virus and moves it to the virus chest.
what does the avast message say?.....you may attach a screenshot
Avast shows iMail Print Client as an infected file with the virus description “Win32:Evo-gen [Susp]”
When I scan the file within the virus chest the description changes to “no virus” but when I try and run the program the process starts again (alerts as a virus and adds a new/duplicate entry in the virus chest)
I have downloaded the most recent Imail Print Client but can’t install whilst the original remains on the system and I can’t seem to uninstall either.
not infected but Win32:Evo-gen [Susp] = suspicious
When I scan the file within the virus chest the description changes to "no virus" but when I try and run the program the process starts again (alerts as a virus and adds a new/duplicate entry in the virus chest)
because it is a on access detection only and will not show in any scan
you can use the link i gave in post above and report it
Ok great, with that in mind I’ve removed it from the virus chest and now been able to uninstall the problem version and install the most recent version which isn’t being picked up as a potential threat.
All works fine now…thanks so much for your assistance.