incompatibility with AVAST version 6

Avast Free Antivirus / Premium Security
1

I run use AVAST security suite on several laptops. When AVAST went to version 6 a while back I had a problem with one of them that uses Windows XP (SP3). I downloaded and installed Avast version 6 but when I tried to reboot, the machine stalled out and would not complete rebooting. When I restored the machine and installed version 6 again, the same thing happened again. Clearly there is an incompatibility between my computer and version 6 that did not exist for version 5.

I have continued using version 5 on this machine and am still supplied with new virus definitions but clearly I have to do something else in the long term. Any suggestions about what I should do?

2

In most cases, Windows Restore messes the avast installation.

I suggest an installation from scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
3

I’ld also recommend to use this newest version http://files.avast.com/files/beta/6.0.1021/setup_av_free.exe

4

I can attest to that :slight_smile:

5

The v.6.0.1021 has fixes especially for XP machines, so I would give that a try first. Let us know how this works for you.