Hi, I’m sorry to bother you, we have the avast free version, and have had issues with some
scattered infection that cleared and I even cleared the system restore and reset it so there was no change it could hide in that. All seems fine for a while and then a slow decline of behavior, with lagging. It turned out to be something I felt we got on the desk top because my husband downloaded adobe’s new update, I didn’t because of the bugs it had last update, and as soon as that hit he was not in control of his computer anymore it would disable avast and not allow use of ad aware. I had to finally do a system restore in safe mode because nothing was accessible it was totally controlling that computer, I had set a fresh restore point the morning before that update according to the log, and after all seemed OK. and then as I said lagging and avast showed no infections on a daily quick scan and yet if you looked at the scan itself anyway, it said unable to open. but a “0” in the report after the scan. when i saw that yesterday I did a check and sure enough they all said that, and adaware found a malware and put in quarantine
{ Zango/W
c:\documents and settings\rain\local settings\temp\jxgl4rdn.exe.part}
I started to read the many posts here and advice you gave them for similar problems, and so even after nothing picked a bug up on scan, I downloaded malwarebytes that I saw frequently recommended, now that computer had also suddenly stopped downloading anything from internet not graphic not even a zip file. So I downloaded it to my laptop and drag dropped it to that computer in gtalk. opened it and ran the scan. It showed still 10 infections and I have the log for that I will post, but here is the tricky part, while i had the malware on the lap top I did a scan real quick, and I had 76 infections. That’s when things went bad lol being up all night with the desk top and a graphic i have to have ready requires my computers. So while I was not expecting to find this very bad report I cleaned both computers rechecked them both. and I forgot to do the system restore clear and reset …and since fate was going to have fun with me on this…a file was inadvertently deleted b y me that shouldn’t have been, so sadly i had only one choice to do a system restore on the lap top to just before that file was deleted this morning but not before the malware clean, so…after the restore the computer was fine again and i did a very fast scan all over and had 30 not 70 this time but 30 malware. Did another scan, then deleted that version of malwarebytes, downloaded another to be sure it was not infected. I still have 0 infections now on lap top but wonder if avast needs to be deleted and re downloaded ? and the desk top still shows that file cannot be opened its off line, i will enclose them both. I know I pulled a total blond moment here and I am sorry and embarrassed but if you have any thoughts that might help get this fixed for sure I would be grateful. Thank you, rain THE DESK TOP REPORT HERE ,LAP TOP IS ATTACHED, It’s too big for the post
DESK TOP
Malwarebytes’ Anti-Malware 1.46
www.malwarebytes.org
Database version: 4620
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13
9/15/2010 1:36:15 PM
mbam-log-2010-09-15 (13-36-15).txt
Scan type: Quick scan
Objects scanned: 140382
Time elapsed: 18 minute(s), 34 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 10
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) → No action taken.
HKEY_CLASSES_ROOT\Interface{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) → No action taken.
HKEY_CLASSES_ROOT\CLSID{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) → No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) → No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) → No action taken.
HKEY_CLASSES_ROOT\D (Trojan.Agent) → No action taken.
HKEY_CLASSES_ROOT\D.1 (Trojan.Agent) → No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) → No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) → No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ctfmon.exe (Security.Hijack) → No action taken.
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)