1. How are you being told it is “coming in?” Are you doing an Avast scan? What type of scan are you doing?

  2. Do you have a file in the Avast Virus Chest?

  3. What version of Avast are you using? 6.0.1125?

  4. What is the exact file name and location of the file that is infected?

  5. When did the problem start?

  6. What were you doing when it started?

  7. How is your machine acting? What kinds of problems are you having?