Infected file is NOT infected when file's owner opens it......

[system]

[Dell Inspiron 560 desktop; MS Windows 7 Home; Windows Live Mail Essential; MS Word Pro 2003; Mozilla Firefox 22.0; Adobe FP 11,8,800,94; Adobe Reader 11…]

Hello, since yesterday I’m trying to open a link and avast! keeps blocking it because “it’s infected”. I called the person who gave me the link and she tried it on her computer AND it was not infected. So I scanned my computer with Ccleaner and then with Malwarebytes Anti-malware. They did find 13 infected files (all identical) which they deleted, but none of them was the one in question. So now that’s clean, I tried it again…and again avast! blocked it as infected!!!

May I know why and how I can open that blessed file please? Thanks ever so much! Adela

[DavidR]

No one can tell you why as you haven’t given any specific information:

1. the link of the detection, change http to hXXp so the link isn’t active. EDIT: corrected BBCode to display bold text.
2. the malware name ?
3. how do you know it isn’t infected ?

If this is the web shield detecting this (which you don’t say), then it should/is preventing it from being downloaded. So not unusual for nothing related to the alert being found on the system.

What were the file names, location/s and malware name/s of what was found by MBAM ?

[avast3]

Please post the URL here.

Sincerely,

J.R. “AutoSandbox Guy” Guthrie

“At this point in time, the Internet should be regarded as an Enemy Weapons System!”

[system]

Oops David, didn’t mean to use the “shock” icon instead of the smilie. But I couldn’t find an “Edit” or “Delete” buttons to also rearrange a bit what I wrote… Are they here? Thanks.

[system]

@DavidR post:2

No one can tell you why as you haven’t given any specific information:

1. the link of the detection, change http to hXXp so the link isn’t active.
2. the malware name ?
3. how do you know it isn’t infected ?

If this is the web shield detecting this (which you don’t say), then it should/is preventing it from being downloaded. So not unusual for nothing related to the alert being found on the system.

What were the file names, location/s and malware name/s of what was found by MBAM ?

I don’t understand David, I answered you in full and clicked on Post but I don’t see it now. So then the subsequent answer I sent you probably didn’t make sense. I must leave now but will answer you in full, again, when I return.

[DavidR]

@Adela post:4

Oops David, didn’t mean to use the “shock” icon instead of the smilie. But I couldn’t find an “Edit” or “Delete” buttons to also rearrange a bit what I wrote… Are they here? Thanks.

There is a Modify button at the top right of posts made, only moderators are allowed delete functionality.

@Adela post:5

I don’t understand David, I answered you in full and clicked on Post but I don’t see it now. So then the subsequent answer I sent you probably didn’t make sense. I must leave now but will answer you in full, again, when I return.

It didn’t make it, not sure why, until later then.