Morning folks,
Asked to take a look at one of my parent’s laptops. It was a disaster area with all sorts of crap on it. Cleaned most of it out but 26 infected files remain, and avast is reporting the ‘Access is Denied (5)’ error message when trying to remove them.
Any help would be gratefully received.
Logs attached as replies below.
AdwCleaner log
Malwarebytes log
OTL logs (2 files)
And finally aswMBR log.
How is the computer behaving ?
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:OTL
IE - HKLM\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2391419
IE - HKLM\..\SearchScopes\{b0441a0e-a49a-4e16-afc1-74ecced1921f}: "URL" = http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?p2=^UX^xdm012^YY^gb&si=maps4pc&ptb=BE816645-837C-4A28-B71D-C826ACA942AB&ind=2013012108&n=77fc208c&psa=&st=sb&searchfor={searchTerms}
IE - HKU\S-1-5-21-2932205407-2170921406-2463411916-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://home.mywebsearch.com/index.jhtml?n=77DE8857&p2=^UX^xdm012^YY^gb&ptb=1510A3E3-0FDB-4EC0-BF16-2AF118D9E1C6&si=maps4pc
IE - HKU\S-1-5-21-2932205407-2170921406-2463411916-1000\..\URLSearchHook: {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - No CLSID value found
IE - HKU\S-1-5-21-2932205407-2170921406-2463411916-1000\..\SearchScopes,DefaultScope = {C04B7D22-5AEC-4561-8F49-27F6269208F6}
IE - HKU\S-1-5-21-2932205407-2170921406-2463411916-1000\..\SearchScopes\{b0441a0e-a49a-4e16-afc1-74ecced1921f}: "URL" = http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?p2=^UX^xdm012^YY^gb&si=maps4pc&ptb=BE816645-837C-4A28-B71D-C826ACA942AB&ind=2013012108&n=77fc208c&psa=&st=sb&searchfor={searchTerms}
IE - HKU\S-1-5-21-2932205407-2170921406-2463411916-1000\..\SearchScopes\{F3AAB61F-915E-4590-82B9-C1826C1E2025}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT3196716
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - No CLSID value found.
O3 - HKU\S-1-5-21-2932205407-2170921406-2463411916-1000\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3 - HKU\S-1-5-21-2932205407-2170921406-2463411916-1000\..\Toolbar\WebBrowser: (no name) - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No CLSID value found.
O3 - HKU\S-1-5-21-2932205407-2170921406-2463411916-1000\..\Toolbar\WebBrowser: (no name) - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - No CLSID value found.
O3 - HKU\S-1-5-21-2932205407-2170921406-2463411916-1000\..\Toolbar\WebBrowser: (no name) - {EBD898F8-FCF6-4694-BC3B-EABC7271EEB1} - No CLSID value found.
:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
Hi there Essexboy, thanks for the reply. The machine is definitely running a bit better after the adwCleaner, OTL & aswMBR sweepthrough.
The last Avast scan detected no more virus, however a good few files within Avast folder were showing as path not found (error 3).
I’m running the OTL custom fix with the script as detailed but it seems to have hung on the creating restore point part. Been like that for about 30 mins now.
OK stop OTL if it is still hung
Then let me know of any problems at all
'lo again,
indeed, I stopped OTL and allowed it to reboot. On reboot it looks like OTL finished it’s tasks when logged back in. I manually created a restore point and ran an Avast scan once more which came back empty. Dare I say it, that it might well be sorted.
Stern talking to given to father about the dangers of the internet (my, how things have changed) and told him to read everything and look for tickboxes, don’t open strange things even if it is from people he knows. And most importantly, do not ignore the wee pop up that says Avast is out of date and needs to re-register (this expired 2012 it seems…) !
Definitely needs the software updater on this one
Subject to no further problems 
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
Clear Restore Points
Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button
https://dl.dropbox.com/u/73555776/disc%20clean.JPG
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes.
Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
If you use on-line banking then as an added layer of protection install Trusteer Rapport
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
[*]Microsoft Windows Update
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe 
Hi Essexboy,
That’s their laptop been running for nigh-24 hours and I’m getting reports of it being a vast improvement.
Have ran the OTL cleanup and disc cleanup > more options as suggested. Looks like all is well in the world again.
Thanks once more for the valuable assistance o/
My pleasure, the majority was toolbar rubbish…