OK we will need to activate the super admin account. We must turn this off on completion
To open an Administrator Cmd prompt from the Desktop use Win + X and choose Command Prompt (Admin) from the list.
In the black box type in/copy the following command :
net user administrator /active:yes
Validate by pressing Enter.
Now log off and select the administrator account that should appear
To open an Administrator Cmd prompt from the Desktop use Win + X and choose Command Prompt (Admin) from the list.
In the black box type in/copy the following commands, each one followed by enter :
ipconfig /flushdns
netsh int ip reset c:\resetlog.txt
ipconfig /release
ipconfig /renew
Then reboot the computer to your normal account
If the fix is a success turn off the super admin :
To open an Administrator Cmd prompt from the Desktop use Win + X and choose Command Prompt (Admin) from the list.
In the black box type in/copy the following command :
net user administrator /active:no
Validate by pressing Enter.