OK we will need to activate the super admin account. We must turn this off on completion

To open an Administrator Cmd prompt from the Desktop use Win + X and choose Command Prompt (Admin) from the list.

In the black box type in/copy the following command :

net user administrator /active:yes

Validate by pressing Enter.

Now log off and select the administrator account that should appear

To open an Administrator Cmd prompt from the Desktop use Win + X and choose Command Prompt (Admin) from the list.

In the black box type in/copy the following commands, each one followed by enter :

ipconfig /flushdns
netsh int ip reset c:\resetlog.txt
ipconfig /release
ipconfig /renew

Then reboot the computer to your normal account

If the fix is a success turn off the super admin :

To open an Administrator Cmd prompt from the Desktop use Win + X and choose Command Prompt (Admin) from the list.

In the black box type in/copy the following command :

net user administrator /active:no

Validate by pressing Enter.