infections

hi my system is infected. please help me clean up.

find attached the logs below

regards,
nisarg

Can you give more info ?

Saying “there is something wrong with my car” isn’t really helpful.
What it wrong ?
The color ?
Got a flat tire ?
Window doesn’t open/close anymore ? :wink:

Looks like a browser hijack

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: Winsock: Catalog9-x64 01 C:\Windows\system32\LavasoftTcpService64.dll [422400 2015-08-06] (Lavasoft Limited) Winsock: Catalog9-x64 02 C:\Windows\system32\LavasoftTcpService64.dll [422400 2015-08-06] (Lavasoft Limited) Winsock: Catalog9-x64 03 C:\Windows\system32\LavasoftTcpService64.dll [422400 2015-08-06] (Lavasoft Limited) Winsock: Catalog9-x64 04 C:\Windows\system32\LavasoftTcpService64.dll [422400 2015-08-06] (Lavasoft Limited) Winsock: Catalog9-x64 05 C:\Windows\system32\LavasoftTcpService64.dll [422400 2015-08-06] (Lavasoft Limited) HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://www.istartsurf.com/?type=hp&ts=1439404369&z=ee3b4e9bf09aacea99168a0g4zfc9tec1q2g6g3bfg&from=cor&uid=ST500LT012-1DG142_W3PEPAZSXXXXW3PEPAZS HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Main,First Home Page = hxxp://go.microsoft.com/fwlink/?LinkID=226786&Mkt=en-IN&Src=WD8&Tid=0003446E&OHP=http%3A%2F%2Fwww.istartsurf.com%2F%3Ftype%3Dhp%26ts%3D1439404369%26z%3Dee3b4e9bf09aacea99168a0g4zfc9tec1q2g6g3bfg%26from%3Dcor%26uid%3DST500LT012%2D1DG142%5FW3PEPAZSXXXXW3PEPAZS&OSP=http%3A%2F%2Fwww.istartsurf.com%2Fweb%2F%3Futm%5Fsource%3Db%26utm%5Fmedium%3Dcor%26utm%5Fcampaign%3Dinstall%5Fie%26utm%5Fcontent%3Dds%26from%3Dcor%26uid%3DST500LT012%2D1DG142%5FW3PEPAZSXXXXW3PEPAZS%26ts%3D1439404471%26type%3Ddefault%26q%3D%7BsearchTerms%7D HKU\S-1-5-21-838907106-910433292-2037590263-1001\Software\Microsoft\Internet Explorer\Main,First Home Page = hxxp://go.microsoft.com/fwlink/?LinkID=226786&Mkt=en-IN&Src=WD8&Tid=0003446E&OHP=https%3A%2F%2Fin.search.yahoo.com%2F%3Ftype%3D926458%26fr%3Dspigot%2Dyhp%2Die,http%3A%2F%2Facer13.msn.com%2F%3Fpc%3DACJB&OSP= SearchScopes: HKU\.DEFAULT -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.istartsurf.com/web/?utm_source=b&utm_medium=cor&utm_campaign=install_ie&utm_content=ds&from=cor&uid=ST500LT012-1DG142_W3PEPAZSXXXXW3PEPAZS&ts=1439404471&type=default&q={searchTerms} SearchScopes: HKU\.DEFAULT -> {821851A9-A99E-44A0-9785-A94B93B7418E} URL = hxxp://www.istartsurf.com/web/?utm_source=b&utm_medium=cor&utm_campaign=install_ie&utm_content=ds&from=cor&uid=ST500LT012-1DG142_W3PEPAZSXXXXW3PEPAZS&ts=1439404471&type=default&q={searchTerms} SearchScopes: HKU\.DEFAULT -> {E733165D-CBCF-4FDA-883E-ADEF965B476C} URL = hxxp://www.istartsurf.com/web/?utm_source=b&utm_medium=cor&utm_campaign=install_ie&utm_content=ds&from=cor&uid=ST500LT012-1DG142_W3PEPAZSXXXXW3PEPAZS&ts=1439404471&type=default&q={searchTerms} FF user.js: detected! => C:\Users\abc\AppData\Roaming\Mozilla\Firefox\Profiles\e0ilxskd.default\user.js [2015-08-13] FF Extension: No Name - C:\Users\abc\AppData\Roaming\Mozilla\Firefox\Profiles\e0ilxskd.default\extensions\defsearchp@gmail.com [not found] FF Extension: No Name - C:\Users\abc\AppData\Roaming\Mozilla\Firefox\Profiles\e0ilxskd.default\extensions\deskCutv2@gmail.com [not found] FF Extension: No Name - C:\Users\abc\AppData\Roaming\Mozilla\Firefox\Profiles\e0ilxskd.default\extensions\magit@magit.com [not found] FF Extension: No Name - C:\Users\abc\AppData\Roaming\Mozilla\Firefox\Profiles\e0ilxskd.default\extensions\veggy@veggyAddon.com [not found] FF Extension: c07d1a49989449ffa59438960ede8fb9 - C:\Users\abc\AppData\Roaming\Mozilla\Firefox\Profiles\e0ilxskd.default\extensions\{c07d1a49-9894-49ff-a594-38960ede8fb9} [2015-09-21] [not signed] FF Extension: No Name - C:\Users\abc\AppData\Roaming\Mozilla\Firefox\Profiles\e0ilxskd.default\extensions\d4db60df25f14dae9dd18@185c395f9e794c9ab86be3eb.com [not found] FF Extension: Great Find - C:\Users\abc\AppData\Roaming\Mozilla\Firefox\Profiles\e0ilxskd.default\Extensions\{4dffb024-ac7a-487c-8ea3-b0088727a795}.xpi [2015-08-06] [not signed] FF HKLM\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor => not found FF HKLM-x32\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor => not found FF HKLM-x32\...\Thunderbird\Extensions: [msktbird@mcafee.com] - C:\Program Files\McAfee\MSK => not found FF ExtraCheck: C:\Program Files (x86)\mozilla firefox\browser\defaults\preferences\prefs.js [2015-09-21] <==== ATTENTION (Points to *.cfg file) FF ExtraCheck: C:\Program Files (x86)\mozilla firefox\2841D39CA2C22420EDA640B6F724AB902841 [2015-10-16] <==== ATTENTION FF ExtraCheck: C:\Program Files (x86)\mozilla firefox\cfg [2015-09-21] <==== ATTENTION Task: {C27FB3C0-7977-4997-AFD7-CAD5697514C9} - \LaunchPreSignup -> No File <==== ATTENTION Task: {F38D3DA3-5849-4C61-B216-228699AE0DE9} - \Virtual Diner -> No File <==== ATTENTION Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: CMD: netsh advfirewall reset CMD: netsh advfirewall set allprofiles state ON CMD: ipconfig /flushdns CMD: netsh winsock reset catalog CMD: netsh int ip reset c:\resetlog.txt CMD: ipconfig /release CMD: ipconfig /renew CMD: netsh int ipv4 reset CMD: netsh int ipv6 reset EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.

Sorry I assumed you’ll would know from the logs. As Essex mentioned it is a browser infection.

Here are the logs you requested.

Regards,
Hamza.

How is the computer now ?

all good. thanks. does mbam show false positives?

Hi hamzamb :slight_smile:

The scan.mbam.txt log you have posted, and essexboy has looked at, is clean.
But of course MBAM can produce false positives, as any other Antri Virus / Anti Malware.

Greetz, Red.

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave: