Install SBC on windows 2008 R2 Standard Fail

Avast Business Avast Endpoint Protection
1

anybody have experience install SBC on 2008 R2 Standard and Fail?

I have error installation log:

Installing assembly 'C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe'. Affected parameters are: logtoconsole = logfile = C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.InstallLog assemblypath = C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe Installing service avast! Administration Console... Creating EventLog source avast! Administration Console in log Application... Rolling back assembly 'C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe'. Affected parameters are: logtoconsole = logfile = C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.InstallLog assemblypath = C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe Restoring event log to previous state for source avast! Administration Console.
2

Hello spi,
could you please attach logs from c:\ProgramData\AVAST Software\Administration Console\Logs\ directory?

Thanks,
Marek

3

here is the log http://www.jamuran.com/log/avastKMI_log.txt when the installation is fail

4

Hi spi,
we tried to reproduce this issue in our environment, but with no success. Could you please check the NT Event log (eventvwr.msc) and look for any records in Application log related to the installation of avast! Administration Console?
Thanks,
Marek

5

Yes, here is the information about the installation from event viewer:

Beginning a Windows Installer transaction: C:\Users\Administrator\AppData\Local\AVAST Software\avast! Administration Console\1.1.6219\install\sbc_setup.x64.msi. Client Process Id: 1292.
Starting session 0 - ‎2012‎-‎05‎-‎22T02:17:24.036630900Z.
Service started successfully.
Starting up database 'avast_sbc_db'.
Service stopped successfully.
Ending a Windows Installer transaction: C:\Users\Administrator\AppData\Local\AVAST Software\avast! Administration Console\1.1.6219\install\sbc_setup.x64.msi. Client Process Id: 1292.
Product: avast! Administration Console -- Installation failed.
Windows Installer installed the product. Product Name: avast! Administration Console. Product Version: 1.1.6219. Product Language: 1033. Manufacturer: . Installation success or error status: 0.
Ending session 0 started ‎2012‎-‎05‎-‎22T02:17:24.036630900Z.

installation roolback when starting service are fail.

6

jst to make it clear - we tried it with the latest Beta. And it worked…
Are there any logs in the directory that Marek pointed out?

7

Hi Lukas,

Yes it worked before, it happen when some one uninstall the SBC from this server, and now I try to re-install and always fail.
The installation log I get only this information, I will do cleaning all the avast installation on the server and re install the SBC.

8

@spi
1, what was the “uninstalled” SBC version?
2, what is the SBC version you are trying to install?
3, are you using the “Recommended” or “Expert” installation?