brihy1
1
im trying to install ais to use my 3rd license on my subscription on a emachines computer that a family member gave me.my problem is that when installing it gets to avast firewall and just hangs there,im mean i left for a hour and it was still at that stage.when i force a restart i have a red x on my network adapter and no internet at all and avast is not installed.there is no other security on the machine(cleaned with ccleaner-auslogics reg cleaner) they may have had another product at one tme but theres nothing there at the moment that i can see.any ideas of what could be causing ais to stop at the avast firewall setup stage?
emachines pc
2 gb ram
320 hd
win 7
DJBone
2
Maybe your installer is broken. Try to download a new one at official avast page.
DJBone
brihy1
3
tried that numerous times,it seems like something is stopping the installer when it gets to the firewall.maybe driver installation?
system
4
The fact that you were installing AIS when this happened could be a coincidence. It may or may not be Avast-related.
After a new reboot, is all your system working correctly? Any hardware and/or drivers problem?
system
5
I would start by trying to update the drivers for the network card, given what happened.
brihy1
6
i just tried for the heck of it and i was able to install the free avast av.im not saying its avast fault im trying to figure out whats going on thats all.does avast firewall install a driver because it seems something is going wrong at that point.ill try and update the network card driver.
system
7
I think so, its something like ndis.sys if I remember correctly.
brihy1
9
i dont know,ive tried everything but i am able to install kaspersky internet security(uninstalled avast free) all though i would like to use ais.for now i guess ill use kaspersky atleast until i figure it out.