system
22
Volans,
Hello, my name is Techie and I am one of the Senior advisors here on the forum.
Firstly, I am sorry that a solution has not yet been found, but your problem is one that we have looked at for others, and the instructions provided by Tech Support are correct.
Secondly, TechSupport via email is provided directly from the Avast development team (the vendor). We here on the forum are avid users who have above average knowledge of Avast, installation procedures, and technical issues.
Thirdly, most of the users here mean well in offering help.
Unfortunately, there are times when the “help” is insufficient, or less than needed.
Be patient. WE want to know why you have the problem just as much as you so we can help others.
Try something for me. You have the Italian version installed. Go into the Add/Remove utility, and select Avast. Choose the option Change, and install the English version. Reboot the computer and try Avast again.
Let me know “exactly” what happens.
Thank you.