Installation fails on new Catalina iMac

Avast Mac Security
1

I’m trying to install Avast on a brand new iMac running Catalina. Installation proceeds smoothly up to the point where I think it asks if I want to install Chrome. That screen just flashes up, to be replaced by a screen that says the Installation has failed, and to contact the software’s author. Anyone got any idea what’s going on?

thanks.

2

Still no solution? There’s the same problem https://forum.avast.com/index.php?topic=231387.0

3

Hello,

after an install fails, please check if “/tmp” directory contains files starting with “avast”, especially either something like avastpostinstall-1578309388-51133.log, avastinit-1578391808-1998.log, avastuserinit–1578390810-myusername-91035.log. Please send these files to ondrej.kolacek avast.com

Kind regards,
Ondrej Kolacek

4

Hello,

the entire installation flow logs are in /tmp folder. There should be

  • avastpostinstall-.log - steps done by the installer
  • avastinit-.log - steps done while starting AV system services
  • avastuserinit-.log - steps done while starting AV UI and per-user setup

Can you please send those files to jakub.bednar at avast.com? The problem should be listed there.

Thanks a lot,

Jakub