Avast! 4 Home version 4.1.342
vps 0401-8
W0792316H/400A0905
Pentium II 400 MHz
Windows 98 SE 4.10.2222
I’ve been using Avast! 4 Home for about 6 months and been very pleased with it, but now I have a problem I can’t solve. The current installation program seems to be defective.
The automatic update feature almost always fails, probably because my dial-up ISP isn’t very good. (I live in rural Maine and have a choice of one.) So I’ve been updating Avast! manually. Last time the update got interrupted as usual by an ISP glitch. After that, Avast no longer worked. “The package is broken.”
Tried updating both vps and program. Your web site told me both were up to date, but the program still wouldn’t load properly. Blue ball icon with red cancel circle. “Error 42040: VPS file was destroyed.”
Tried reinstalling from the setupeng.exe that I downloaded when I originally installed the program. That didn’t work. “The ASHUINT.DLL file is linked to missing export ASWCMNS.DLL: FixRegistryString.”
Tried uninstalling Avast! from Control Panel, then reinstalling from the setupeng.exe. That didn’t work.
I read your FAQ and tried downloading new setupeng.exe from your web site. This new installation from scratch didn’t work either. “An error 1006 (000003E) has occurred. Last performed operation was opening the self-extract archive.”
I read the Forum topic on error 1006, which suggests the problem is a corrupted setup file due to a bad Internet connection. So I redownloaded setupeng.exe and for good measure downloaded avclear4.exe.
I tried using avclear4.exe to completely uninstall before reinstalling, but the uninstall program doesn’t remove the Alwil directory under Program Files. I don’t know if it actually gets rid of the other components it says it removes.
The redownloaded setupeng.exe doesn’t work either. Error 1006 again.
So I uninstalled and reinstalled again just to be sure. This time the installer said it finished, but there’s no .exe program in the Alwil directories, no menu entries, no nothing. This time the last entry in setup.log is “The package is broken.” I’m attaching the setup.log file.
Is there any way I can install Avast! and get it to run? Or should I move on and try AVG?
Sincerely,
Gary Stimeling
gstime@uninets.net