INSTALLATION PROBLEM - KERNEL PAGE FAULT

Avast Free Antivirus / Premium Security
1

I have tried to intall Avast but keep getting an invalid page fault in Kernel32 as follows:

AVAST caused an invalid page fault in
module KERNEL32.DLL at 0167:bff7a3d4.
Registers:
EAX=00ed423c CS=0167 EIP=bff7a3d4 EFLGS=00010202
EBX=00008004 SS=016f ESP=0078f490 EBP=0078f4ac
ECX=00ed9048 DS=016f ESI=00ee9050 FS=48df
EDX=00ed9048 ES=016f EDI=00008004 GS=0000
Bytes at CS:EIP:
80 24 3e fd 83 7d f0 00 74 61 83 7d f4 00 74 45
Stack dump:
00ed000c 00ed0000 00ee9050 00000000 00000000 00000ef1 00000eea 0078f4d4 bff7a550 00ed0000 00ee9050 00008004 00000000 00008000 00008000 00000000

I am running win98se and have removed all existing antivirus software. I still use a firewall (outpost) but I have disabled this prior to installation.

Any suggestions as the way forward ?

2

Were you using Norton Internet Security?
Are you sure you have cleaned the Windows Registry to all traces of NAV and other Symantec products?

3

I’m afraid this error message doesn’t contain much useful information :frowning:
Does it appear twhen the update starts, or at the end, or…?

4

I had an old version of Norton Antivirus installed but removed all traces (or so I think) from the machine using Nortons manual removla instructions and have checked the registry for Norton/NAV/symantec entiries since.

The error arises during installation when the progress bar has almost reached 100% the file name that seems to be dispalyed just before failure is news409-2d.vpu

I have loaded AVG since this which has worked OK but would prefer to run AVAST!