1

I can’t install Avast, because the installer stucked at the loading bar. What can I do?

2
  • Which Avast…? (Free/Pro/IS/Premier)
  • Which version…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3
  • Premier
  • Latest version. I downloaded today.
  • Windows 10 x64
  • Kaspersky, but I uninstalled it, before I tried to install Avast
4

First, be sure to get rid of all remnants of your prior installed AV(s)…!!
→ https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:

  1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.
5

Offline version of the installer not working too. :cry:

6

What does the log file says about it ?

7

No log file, only infinite loading… http://i.imgur.com/PpVRLqx.jpg

8

I’m pretty sure there is a log file.
I might only have something like “installation started” in it, but it should be there.

9

Ok, but where can I see the log file?

10

Did you get rid of all remnants from Kaspersky…?