Installer grief in safe mode

Avast Free Antivirus / Premium Security
1

The installer window is too big to fit on a VGA screen which is used in Safe Mode. Furthermore the normal Windows buttons have been suppressed meaning that the alt-space M trick for moving windows using keys does not work. The grab bar at the top allows a bit of movement with the mouse but that only enough to see the top of the action buttons. Tantalisingly when the mouse is released the window slides down a bit and the buttons move off screen. I auto hid the Windows taskbar out of the way.

That means that the Next button is not visible and cannot be clicked.

2

Why do you try to install in safe mode…??

3

My first attempt at an install hung while installing vcredist_x86_sp1.exe. I was following some advice on this forum to use Safe Mode to get round that.

As it happens, that installation completed but avastui.exe would not run. Following some other, older advice I installed MS C++ runtimes before installing avast as a regular user.

4
  • Which avast!..?? (Free/Pro/IS/Premier)
  • Which version…??
  • OS…?? (32/64 Bit…? - which SP…?)
  • Other security related software installed…??
  • Which AV did you use before avast!..??
5

avast! 8 Free
Windows XP SP3 32 bit
Windows firewall
Kaspersky was installed when I bought this PC second hand. Its licence expired.

6

Run the uninstaller for any AV’s you use prior to avast from here to remove remanents: http://singularlabs.com/uninstallers/security-software/

  1. Download avast! Free Antivirus: http://forum.avast.com/index.php?topic=117113.0
  2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions…!!)
  3. Reinstall avast! with the downloaded installer from point 1.
  4. Reboot