Installing avast! 4.8 across multiple accounts on same computer

Avast Free Antivirus / Premium Security
1

Feeling pretty brain dead. I have XP SP3 and have 4.8 running on my account. On the other accounts on the computer, I tried to use the same key but keep getting told that the key is invalid. What should I be doing?

Bill

2

avast runs globally on the systems on which you install it. avast is not configurable on a per account basis.

3

I understand the global nature of avast but…

  1. the original install was done under my account.
  2. when account #2 logs on, avast puts up a window that says the key is invalid
  3. when account #3 logs on, the same thing happens as #2.

From a layman’s point of view, I would suspect that something is not installed correctly. Thoughts?

Bill

4

Are there more than one administrator account? Sometimes avast does not work well in this environment.
The registration must be done with admin rights. As Alan said, no settings per user basis.

5

I did verify that there is only 1 administrator account. The other accounts have limited access. When starting up the other accounts, the avast splash signifying an invalid key is displayed. I did check and clearly see that the ash… processes are running in Task Manager.

Any thoughts before I uninstall and reinstall avast again?

Bll

6

Welcome to the forums, wjvanbeek. :slight_smile:

When avast is installed, be sure it is installed using the administrator account.

7

Also, the license key has to be entered under administrator account.

8

So, it should work without problems.

9

Will uninstall and reinstall later tonight, totally under the admin account. Will let the group know how we are doing.

Bill

10

Me too - same problem. Installed as Owner Administrator in the C/Program files directory. Registration key entered as Owner Administrator. Checked there are no other admin accounts. Still get message “no license key entered” on the 3 other accounts apart from Owner account. Have tried installing in the shared all user area of c: still no difference. Uninstalled - reinstalled many times stiill doesn’t seem to get rid of message. Any help please.

11

I suggest an installation from the scratch:

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
  4. Boot.
  5. Install again the latest avast! version.
  6. Boot.
  7. Check and post the results.

How many accounts are there with admin rights?

12

Dear Tech - there’s only one admin account, the machine owner and this is where Avast has been installed from. I have done numerous uninstalls.

By the way the Avast uninstaller won’t work for me it says to turn off the safe protect mode of avast which doesn’t seem to work if you tick the box in the troubleshooter menu. Only way I have found to use the Avast util is to uninstall from the control panel add/remove - then use the Avast util to clean up.

But still no change after reinstall - same messages in the other accounts - licence key invalid - not sure I understand why this even comes up if Avast is global. It’s as though the other accounts are trying to load Avast independently.

So same problem exists. Have you tried this yourself? Do you have Avast running on XP Home edition across multiple accounts?

13

For sure. I’ve used this configuration (multiple users accounts) a lot of times.
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

14

Dear Tech - thanks as requested as much as I can post upto the 10000 character limit

28.12.2008 16:29:56.000 1230481796 general Started: 28.12.2008, 16:29:56
28.12.2008 16:29:56.000 1230481796 general Running setup_av_pro-510 (1296)
28.12.2008 16:29:56.000 1230481796 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
28.12.2008 16:29:56.000 1230481796 system Memory: 69% load. Phys:158540/523760K free, Page:1170884/1541164K free, Virt:2069356/2097024K free
28.12.2008 16:29:56.000 1230481796 system Computer WinName: HPT530
28.12.2008 16:29:56.000 1230481796 system Windows Net User: SYSTEM
28.12.2008 16:29:56.000 1230481796 general Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /limitcpu
28.12.2008 16:29:56.000 1230481796 general DldSrc set to inet
28.12.2008 16:29:56.000 1230481796 general Operation set to INST_OP_UPDATE_GET_PACKAGES
28.12.2008 16:29:56.000 1230481796 general Old version: 510 (1296)
28.12.2008 16:29:56.000 1230481796 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a03588 (80283M free)
28.12.2008 16:29:56.000 1230481796 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
28.12.2008 16:29:56.000 1230481796 internet SYNCER: Agent=Syncer/4.80 (av_pro-1296;p)
28.12.2008 16:29:56.000 1230481796 system Computer DnsName: HPT530
28.12.2008 16:29:56.000 1230481796 system Computer Ip Addr: 192.168.0.2
28.12.2008 16:29:56.000 1230481796 system Installed in: C:\Program Files\Alwil Software\Avast4 (80283M free)
28.12.2008 16:29:56.000 1230481796 internet SYNCER: Type: use IE settings
28.12.2008 16:29:56.000 1230481796 internet SYNCER: Auth: another authentication, use WinInet
28.12.2008 16:29:56.000 1230481796 package Part prg_av_pro-510 is installed
28.12.2008 16:29:56.000 1230481796 package Part vps-8122700 is installed
28.12.2008 16:29:56.000 1230481796 package Part news-4b is installed
28.12.2008 16:29:56.000 1230481796 package Part setup_av_pro-510 is installed
28.12.2008 16:29:56.000 1230481796 package Part jrog-88 is installed
28.12.2008 16:29:56.000 1230481796 general Old version: 510 (1296)
28.12.2008 16:29:56.000 1230481796 general GUID: 7f1ac50d-3442-4bb9-a7f0-ac012f8bea12
28.12.2008 16:30:00.000 1230481800 general Server definition(s) loaded for ‘main’: 202 (maintenance:0)
28.12.2008 16:30:00.000 1230481800 general SelectCurrent: selected server ‘Download630 AVAST Server’ from ‘main’
28.12.2008 16:30:00.000 1230481800 internet SYNCER: Type: use IE settings
28.12.2008 16:30:00.000 1230481800 internet SYNCER: Auth: another authentication, use WinInet
28.12.2008 16:30:00.000 1230481800 internet SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
28.12.2008 16:30:05.000 1230481805 internet Used server: http://download630.avast.com/iavs4x
28.12.2008 16:30:09.000 1230481809 general Server definition(s) loaded for ‘main’: 202 (maintenance:0)
28.12.2008 16:30:09.000 1230481809 general SelectCurrent: selected server ‘Download938 AVAST Server’ from ‘main’
28.12.2008 16:30:09.000 1230481809 internet SYNCER: Type: use IE settings
28.12.2008 16:30:09.000 1230481809 internet SYNCER: Auth: another authentication, use WinInet
28.12.2008 16:30:09.000 1230481809 internet Used server: http://74.54.25.50/iavs4x
28.12.2008 16:30:09.000 1230481809 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
28.12.2008 16:30:09.000 1230481809 package LoadPartInfo: jrog = jrog-8a returned 00000000
28.12.2008 16:30:09.000 1230481809 package LoadPartInfo: news = news-4b returned 00000000
28.12.2008 16:30:09.000 1230481809 package LoadPartInfo: program = prg_av_pro-510 returned 00000000
28.12.2008 16:30:09.000 1230481809 package LoadPartInfo: setup = setup_av_pro-510 returned 00000000
28.12.2008 16:30:09.000 1230481809 package LoadPartInfo: vps = vps-8122800 returned 00000000
28.12.2008 16:30:09.000 1230481809 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
28.12.2008 16:30:09.000 1230481809 internet Used server: http://74.54.25.50/iavs4x
28.12.2008 16:30:10.000 1230481810 file GetFileWithRetry: part-vps-8122800.vpu downloaded and verified
28.12.2008 16:30:10.000 1230481810 package Part vps-8122800 was set to be installed
28.12.2008 16:30:10.000 1230481810 package DeleteObsoletePackages: Removed part-vps-8122700.vpu
28.12.2008 16:30:10.000 1230481810 general Part of license key: W66088280H6200A1106
28.12.2008 16:30:10.000 1230481810 package IsFullOkay: vps-8122800.vpu - not okay (doesn’t exist)
28.12.2008 16:30:10.000 1230481810 package IsFullOkay: vpsm-8122800.vpu - not okay (doesn’t exist)
28.12.2008 16:30:10.000 1230481810 package IsFullOkay: vpsm-8122800.vpu - not okay (doesn’t exist)
28.12.2008 16:30:10.000 1230481810 package Packages before download
28.12.2008 16:30:11.000 1230481811 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8122700.vpu, size: 20661656. md5: 6EC8745587A243CB6B218467710C8871, computemd5 returned 0x00000000, sig: 4EBB2DA78069B293F72CBB70799FBEFDBECEE08C396D311AA047205C04DC3848543D104CE5898539 returned 0x00000000
28.12.2008 16:30:11.000 1230481811 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8122700.vpu, size: 133. md5: BACD17E3AEF99016708F54E23F8A8565, computemd5 returned 0x00000000, sig: 63561F83F4B98524BE21F702999A08E396D305FA5F6457F835CAA1F1016AA5B5AE4BE80B17024839 returned 0x00000000
28.12.2008 16:30:11.000 1230481811 internet Used server: http://74.54.25.50/iavs4x
28.12.2008 16:30:11.000 1230481811 file GetFileWithRetry: vps-8122800-8122700.vpu downloaded and verified
28.12.2008 16:30:11.000 1230481811 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8122800-8122700.vpu, returned 0x00000000
28.12.2008 16:30:14.000 1230481814 package PerformDiff: Ok
28.12.2008 16:31:00.000 1230481860 package DeleteObsoletePackages: Removed vps-8122700.vpu
28.12.2008 16:31:00.000 1230481860 internet Used server: http://74.54.25.50/iavs4x
28.12.2008 16:31:00.000 1230481860 file GetFileWithRetry: vpsm-8122800.vpu downloaded and verified
28.12.2008 16:31:00.000 1230481860 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8122800.vpu, returned 0x00000000
28.12.2008 16:31:00.000 1230481860 package DeleteObsoletePackages: Removed vpsm-8122700.vpu
28.12.2008 16:31:00.000 1230481860 package Transferred: files 5, bytes 28528, time 7516 ms
28.12.2008 16:31:00.000 1230481860 package Retries: total 0, files 0, servers 2
28.12.2008 16:31:00.000 1230481860 package Submit: files 0, bytes 0, time 0 ms
28.12.2008 16:31:00.000 1230481860 package Submit success: files 0, bytes 0, time 0 ms
28.12.2008 16:31:01.000 1230481861 internet Sending stats ‘http://74.54.25.50/cgi-bin/iavs4stats.cgi’: 00000000 204
28.12.2008 16:31:01.000 1230481861 file NeedReboot=false
28.12.2008 16:31:01.000 1230481861 general Return code: 0x20000000 [Something done]
28.12.2008 16:31:01.000 1230481861 general Stopped: 28.12.2008, 16:31:01

28.12.2008 16:31:01.000 1230481861 general Started: 28.12.2008, 16:31:01
28.12.2008 16:31:01.000 1230481861 general Running setup_av_pro-510 (1296)
28.12.2008 16:31:01.000 1230481861 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
28.12.2008 16:31:01.000 1230481861 system Memory: 69% load. Phys:159148/523760K free, Page:1170980/1541164K free, Virt:2069356/2097024K free
28.12.2008 16:31:01.000 1230481861 system Computer WinName: HPT530
28.12.2008 16:31:01.000 1230481861 system Windows Net User: SYSTEM
28.12.2008 16:31:01.000 1230481861 general Cmdline: /refresh /noreboot /updatevps /verysilent /limitcpu
28.12.2008 16:31:01.000 1230481861 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
28.12.2008 16:31:01.000 1230481861 general Old version: 510 (1296)
28.12.2008 16:31:01.000 1230481861 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a00232 (80283M free)
28.12.2008 16:31:01.000 1230481861 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
28.12.2008 16:31:01.000 1230481861 system Installed in: C:\Program Files\Alwil Software\Avast4 (80283M free)
28.12.2008 16:31:01.000 1230481861 internet SYNCER: Type: use IE settings
28.12.2008 16:31:01.000 1230481861 internet SYNCER: Auth: another authentication, use WinInet
28.12.2008 16:31:01.000 1230481861 package Part prg_av_pro-510 is installed
28.12.2008 16:31:01.000 1230481861 package Part vps-8122800 is installed
28.12.2008 16:31:01.000 1230481861 package Part news-4b is installed
28.12.2008 16:31:01.000 1230481861 package Part setup_av_pro-510 is installed
28.12.2008 16:31:01.000 1230481861 package Part jrog-88 is installed
28.12.2008 16:31:01.000 1230481861 general Old version: 510 (1296)
28.12.2008 16:31:01.000 1230481861 general GUID: 7f1ac50d-3442-4bb9-a7f0-ac012f8bea12
28.12.2008 16:31:01.000 1230481861 general Entering:UpdateInstallPackages

15

This part of the log seems ok.
You must post the last (not the first) lines…

16

Dear Tech - first lines

27.12.2008 10:12:59.000 1230372779 system Computer WinName: HPT530
27.12.2008 10:12:59.000 1230372779 system Windows Net User: HPT530\Owner
27.12.2008 10:12:59.000 1230372779 general Cmdline: /sfx /sfxstorage “C:\DOCUME~1\Owner\LOCALS~1\Temp_av_sfx.tm~a00220” /srcpath “C:\DOCUME~1\ALLUSE~1\DOCUME~1\DOWNLO~1” /sfxname “setupeng”
27.12.2008 10:12:59.000 1230372779 general DldSrc set to sfx
27.12.2008 10:12:59.000 1230372779 general Old version: ffffffff (-1)
27.12.2008 10:12:59.000 1230372779 general Install check: SetupVersion does NOT exist
27.12.2008 10:12:59.000 1230372779 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
27.12.2008 10:12:59.000 1230372779 registry Get registry: Software\Microsoft\Internet Explorer\Version=7.0.5730.11
27.12.2008 10:12:59.000 1230372779 general Operation set to INST_OP_INSTALL
27.12.2008 10:12:59.000 1230372779 general GUID: 7f1ac50d-3442-4bb9-a7f0-ac012f8bea12
27.12.2008 10:12:59.000 1230372779 general SelectCurrent: selected server ‘tmp sfx storage’ from ‘sfx’
27.12.2008 10:12:59.000 1230372779 internet SYNCER: Type: use IE settings
27.12.2008 10:12:59.000 1230372779 internet SYNCER: Auth: another authentication, use WinInet
27.12.2008 10:14:07.000 1230372847 file Destination folder: C:\Documents and Settings\All Users
27.12.2008 10:14:26.000 1230372866 file Destination folder: C:\Program Files\Alwil Software\Avast4
27.12.2008 10:14:26.000 1230372866 package LoadProductVpu: C:\DOCUME~1\Owner\LOCALS~1\Temp_av_sfx.tm~a00220\prod-av_pro.vpu
27.12.2008 10:14:27.000 1230372867 package LoadPartInfo: jrog = jrog-81 returned 00000000
27.12.2008 10:14:27.000 1230372867 package LoadPartInfo: news = news-4b returned 00000000
27.12.2008 10:14:27.000 1230372867 package LoadPartInfo: program = prg_av_pro-510 returned 00000000
27.12.2008 10:14:27.000 1230372867 package LoadPartInfo: setup = setup_av_pro-510 returned 00000000
27.12.2008 10:14:27.000 1230372867 package LoadPartInfo: vps = vps-8121900 returned 00000000
27.12.2008 10:14:27.000 1230372867 package LoadProductVpu: C:\DOCUME~1\Owner\LOCALS~1\Temp_av_sfx.tm~a00220\prod-av_pro.vpu ended with 00000000
27.12.2008 10:14:27.000 1230372867 package Part prg_av_pro-510 was set to be installed
27.12.2008 10:14:27.000 1230372867 package Part vps-8121900 was set to be installed
27.12.2008 10:14:27.000 1230372867 package Part news-4b was set to be installed
27.12.2008 10:14:27.000 1230372867 package Part setup_av_pro-510 was set to be installed
27.12.2008 10:14:27.000 1230372867 package Part jrog-81 was set to be installed
27.12.2008 10:14:27.000 1230372867 package FilterOutExistingFiles: 153 & 0 = 153
27.12.2008 10:14:27.000 1230372867 package IsFullOkay: setif_av_pro-510.vpu - not okay (doesn’t exist)
.
.

17

The last I need…

18

Dear Tech - appreciate your support here but you are losing me sorry. First you asked for the last lines of the log so I posted them (up to the the 10k forum limit). Then you asked for the first lines which I posted. Now you ask for the first lines again. What is it that you are looking for in the setup log? Am I sending you the wrong first and last lines ?

Thanks

19

I never did that…

No… I never asked the first ones, but the last ones…

20

The setup file appends entries to the existing content, so the last lines in the setup.log are the most recent (chronologically and would relate to your recent problem) and the ones Tech has been asking for are the last ones in the file.