Installing avast! 4.8 across multiple accounts on same computer

Avast Free Antivirus / Premium Security
21

:-\ Sorry Tech - obviously my mistake when you asked again for the last lines I didn’t realise some had been chopped off the end.

So here’s today’s log…last lines this time :slight_smile:

upto 10k limit…

30.12.2008 18:47:54.000 1230662874 internet SYNCER: Type: use IE settings
30.12.2008 18:47:54.000 1230662874 internet SYNCER: Auth: another authentication, use WinInet
30.12.2008 18:47:54.000 1230662874 package Part prg_av_pro-510 is installed
30.12.2008 18:47:54.000 1230662874 package Part vps-8122900 is installed
30.12.2008 18:47:54.000 1230662874 package Part news-4b is installed
30.12.2008 18:47:54.000 1230662874 package Part setup_av_pro-510 is installed
30.12.2008 18:47:54.000 1230662874 package Part jrog-88 is installed
30.12.2008 18:47:54.000 1230662874 general Old version: 510 (1296)
30.12.2008 18:47:54.000 1230662874 general GUID: 7f1ac50d-3442-4bb9-a7f0-ac012f8bea12
30.12.2008 18:47:57.000 1230662877 general Server definition(s) loaded for ‘main’: 202 (maintenance:0)
30.12.2008 18:47:57.000 1230662877 general SelectCurrent: selected server ‘Download211 AVAST Server’ from ‘main’
30.12.2008 18:47:57.000 1230662877 internet SYNCER: Type: use IE settings
30.12.2008 18:47:57.000 1230662877 internet SYNCER: Auth: another authentication, use WinInet
30.12.2008 18:47:57.000 1230662877 internet SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
30.12.2008 18:48:03.000 1230662883 internet Used server: http://75.126.203.69/iavs4x
30.12.2008 18:48:07.000 1230662887 general Server definition(s) loaded for ‘main’: 202 (maintenance:0)
30.12.2008 18:48:07.000 1230662887 general SelectCurrent: selected server ‘Download603 AVAST Server’ from ‘main’
30.12.2008 18:48:07.000 1230662887 internet SYNCER: Type: use IE settings
30.12.2008 18:48:07.000 1230662887 internet SYNCER: Auth: another authentication, use WinInet
30.12.2008 18:48:07.000 1230662887 internet Used server: http://download603.avast.com/iavs4x
30.12.2008 18:48:07.000 1230662887 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
30.12.2008 18:48:07.000 1230662887 package LoadPartInfo: jrog = jrog-8c returned 00000000
30.12.2008 18:48:07.000 1230662887 package LoadPartInfo: news = news-4b returned 00000000
30.12.2008 18:48:07.000 1230662887 package LoadPartInfo: program = prg_av_pro-510 returned 00000000
30.12.2008 18:48:07.000 1230662887 package LoadPartInfo: setup = setup_av_pro-510 returned 00000000
30.12.2008 18:48:07.000 1230662887 package LoadPartInfo: vps = vps-8123000 returned 00000000
30.12.2008 18:48:07.000 1230662887 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
30.12.2008 18:48:08.000 1230662888 internet Used server: http://download603.avast.com/iavs4x
30.12.2008 18:48:08.000 1230662888 file GetFileWithRetry: part-vps-8123000.vpu downloaded and verified
30.12.2008 18:48:08.000 1230662888 package Part vps-8123000 was set to be installed
30.12.2008 18:48:08.000 1230662888 package DeleteObsoletePackages: Removed part-vps-8122900.vpu
30.12.2008 18:48:08.000 1230662888 general Part of license key: W66088280H6200A1106
30.12.2008 18:48:08.000 1230662888 package IsFullOkay: vps-8123000.vpu - not okay (doesn’t exist)
30.12.2008 18:48:08.000 1230662888 package IsFullOkay: vpsm-8123000.vpu - not okay (doesn’t exist)
30.12.2008 18:48:08.000 1230662888 package IsFullOkay: vpsm-8123000.vpu - not okay (doesn’t exist)
30.12.2008 18:48:08.000 1230662888 package Packages before download
30.12.2008 18:48:09.000 1230662889 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8122900.vpu, size: 20697530. md5: CA83EEFD6DA607D19D2BA2D951128FC0, computemd5 returned 0x00000000, sig: A24AAD8552F134B68A7420216C527105EA038D389B1521FAC1123CDA50B2E2B7ECBE6B0149C2664C returned 0x00000000
30.12.2008 18:48:09.000 1230662889 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8122900.vpu, size: 133. md5: BDD765AE6B98637615F29793020FFDAB, computemd5 returned 0x00000000, sig: 710040583A9E0CFE1BDEAFD751670497A724E7DC270813F2807B41A4FDF372382352C6473EA5BCB8 returned 0x00000000
30.12.2008 18:48:11.000 1230662891 internet Used server: http://download603.avast.com/iavs4x
30.12.2008 18:48:11.000 1230662891 file GetFileWithRetry: vps-8123000-8122900.vpu downloaded and verified
30.12.2008 18:48:11.000 1230662891 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8123000-8122900.vpu, returned 0x00000000
30.12.2008 18:48:14.000 1230662894 package PerformDiff: Ok
30.12.2008 18:48:58.000 1230662938 package DeleteObsoletePackages: Removed vps-8122900.vpu
30.12.2008 18:48:59.000 1230662939 internet Used server: http://download603.avast.com/iavs4x
30.12.2008 18:48:59.000 1230662939 file GetFileWithRetry: vpsm-8123000.vpu downloaded and verified
30.12.2008 18:48:59.000 1230662939 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8123000.vpu, returned 0x00000000
30.12.2008 18:48:59.000 1230662939 package DeleteObsoletePackages: Removed vpsm-8122900.vpu
30.12.2008 18:48:59.000 1230662939 package Transferred: files 5, bytes 94753, time 10187 ms
30.12.2008 18:48:59.000 1230662939 package Retries: total 0, files 0, servers 2
30.12.2008 18:48:59.000 1230662939 package Submit: files 0, bytes 0, time 0 ms
30.12.2008 18:48:59.000 1230662939 package Submit success: files 0, bytes 0, time 0 ms
30.12.2008 18:48:59.000 1230662939 internet Sending stats ‘http://download603.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
30.12.2008 18:48:59.000 1230662939 file NeedReboot=false
30.12.2008 18:48:59.000 1230662939 general Return code: 0x20000000 [Something done]
30.12.2008 18:48:59.000 1230662939 general Stopped: 30.12.2008, 18:48:59

30.12.2008 18:48:59.000 1230662939 general Started: 30.12.2008, 18:48:59
30.12.2008 18:48:59.000 1230662939 general Running setup_av_pro-510 (1296)
30.12.2008 18:48:59.000 1230662939 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
30.12.2008 18:48:59.000 1230662939 system Memory: 69% load. Phys:161128/523760K free, Page:1141300/1541164K free, Virt:2069356/2097024K free
30.12.2008 18:48:59.000 1230662939 system Computer WinName: HPT530
30.12.2008 18:48:59.000 1230662939 system Windows Net User: SYSTEM
30.12.2008 18:49:00.000 1230662940 general Cmdline: /refresh /noreboot /updatevps /verysilent /limitcpu
30.12.2008 18:49:00.000 1230662940 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
30.12.2008 18:49:00.000 1230662940 general Old version: 510 (1296)
30.12.2008 18:49:00.000 1230662940 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a03512 (80252M free)
30.12.2008 18:49:00.000 1230662940 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
30.12.2008 18:49:00.000 1230662940 system Installed in: C:\Program Files\Alwil Software\Avast4 (80252M free)
30.12.2008 18:49:00.000 1230662940 internet SYNCER: Type: use IE settings
30.12.2008 18:49:00.000 1230662940 internet SYNCER: Auth: another authentication, use WinInet
30.12.2008 18:49:00.000 1230662940 package Part prg_av_pro-510 is installed
30.12.2008 18:49:00.000 1230662940 package Part vps-8123000 is installed
30.12.2008 18:49:00.000 1230662940 package Part news-4b is installed
30.12.2008 18:49:00.000 1230662940 package Part setup_av_pro-510 is installed
30.12.2008 18:49:00.000 1230662940 package Part jrog-88 is installed
30.12.2008 18:49:00.000 1230662940 general Old version: 510 (1296)
30.12.2008 18:49:00.000 1230662940 general GUID: 7f1ac50d-3442-4bb9-a7f0-ac012f8bea12
30.12.2008 18:49:00.000 1230662940 general Entering:UpdateInstallPackages
30.12.2008 18:49:00.000 1230662940 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
30.12.2008 18:49:00.000 1230662940 package LoadPartInfo: jrog = jrog-8c returned 00000000
30.12.2008 18:49:00.000 1230662940 package LoadPartInfo: news = news-4b returned 00000000
30.12.2008 18:49:00.000 1230662940 package LoadPartInfo: program = prg_av_pro-510 returned 00000000
30.12.2008 18:49:00.000 1230662940 package LoadPartInfo: setup = setup_av_pro-510 returned 00000000
30.12.2008 18:49:00.000 1230662940 package LoadPartInfo: vps = vps-8123000 returned 00000000
30.12.2008 18:49:00.000 1230662940 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
30.12.2008 18:49:00.000 1230662940 package ArePartsInstallable: 1
30.12.2008 18:50:10.000 1230663010 package vps: updated [8123000]
30.12.2008 18:50:10.000 1230663010 package Transferred: files 0, bytes 0, time 0 ms
30.12.2008 18:50:10.000 1230663010 package Retries: total 0, files 0, servers 0
30.12.2008 18:50:10.000 1230663010 file NeedReboot=false
30.12.2008 18:50:10.000 1230663010 general Return code: 0x20000000 [Something done]
30.12.2008 18:50:10.000 1230663010 general Stopped: 30.12.2008, 18:50:10

Thanks

22

Means that you have the last vps (virus database file): 2008-12-30 update 00 of this day. It’s ok.

Seems files are being downloaded and your update is working…

The license key seems ok also…
Strange I can’t understand what’s wrong! ???

23

:slight_smile: Thanks Tech - does Avast need to be loaded in a common area? or is it OK where it is C:MyComputer/Program Files? I am surprised that as Avast is running from boot time, why does it try to do a registration key check when simply changing user. Is it something in the way the start-up accounts for XP are working. It’s as though Avast.exe or whatever is being called each time when it is already running. Like it’s seeing each account separately.

Thanks

24

avast could be installed in any folder (better non accented characters in the name).

I’m not following you… avast won’t ask the key if you change the user if you have already added the license key in the administrator account.

25

I totally agree, very confusing - fyi it’s not asking for the key only saying that it’s not entered - which obviously it is according to the setup log.

I think I give up - it’s either a MS or an Awil problem…

26

I installed avast! Home last night, as administrator. When I log in on my kids’ accounts (restricted users) I don’t get any error messages, but I don’t see the Avast icon in the system tray. I don’t see it in the process list either. Is it running and I just don’t see it on the restricted accounts, or what?

27

The process list should show process for all users.
Maybe you can test Process Explorer from Microsoft and check for list processes of all users.

The icon should be there.

  1. Check the option in the Appearance tab of settings.
    or
  2. Repair your avast installation through Control Panel.
    or
  3. Make a link to ashdisp.exe in your startup folder
    or

If that does not help, please, uninstall, boot, install again, boot.

What other security based software do you have that might block new startup entries, e.g. Spybot S&D (TeaTimer), AdAware (AdWatch), SpySweeper, Spyware Doctor (StartUpGuard), PrevX, WinPatrol, ProcessGuard, etc.?

28

If sideman44 is using XP(don’t know about Vista but probably the same), he may need to check the box at the lower left of the Task Manager to enable showing processes of all users. See the image below. Click it to enlarge.

29

CharleyO, does this work (I mean, is it enabled or grayed out) with non-admin users? ???

30

Ok, I uninstalled avast and Spybot, rebooted, installed avast (but not Spybot), booted, etc. Now the processes are shown for all users, but the system tray icon apparently shows up for admin accounts only. I promoted one account to check, and sure enough, the icon showed up. But, as long as Avast is running I don’t really care if the icon shows up or not. Any reason I should?

On my first restart after reinstalling Avast, I got the RPC error from AAVM. I followed the steps in the faq on this, and found that Avast was set for automatic start, but had not started. I started it manually successfully, and it has restarted automatically on every reboot since. Seems odd, but again, as long as it works…

Thanks for your help!

31

The most common cause of that (if the FAQ checks were checked and found to be OK) is either another AV installed or remnants of one.

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

32

I did have F-secure since it was free from my ISP, but it was kind of flakey. I had to use Revo Unintaller to get rid of it.

Avast continues to start on it’s own now, so I’d say the problem is solved.

33

OK, welcome to the forums.