When I run a scan, at some point, not consistent, the computer shuts down instantly, as if there was suddenly no source of power. This is new behavior. Where do I start? I have the home edition.
Thank you.
If you have a system crash normally does it go to a BSOD (blue screen of death) ?
If so, then Black screen crashes are commonly hardware related, system overheating, etc.
What avast version are you using 4.8 or 5.0 ?
Thank you David.
I have 4.8. I’ve found another program that now does the same thing, a registry defragger I’ve been using for over 3 years now, with no previous issues.
I’ve run CHKDSK and done a file defrag. CHKDSK finds nothing.
If this was a bad RAM address, wouldn’t the AVAST startup memory check encounter the crash?
AdwarePro 2.2 finds nothing. But Adware doesn’t crash.
I always elevate the machine, an HP 8000 laptop, off the desk a little to afford better cooling. I live in Maine, USA, and it’s still cold here. Overheating is likely out.
Thank you again.
John
Don’t you have anything to monitor CPU temperature whilst a scan is running, like HardwareMonitor, http://www.cpuid.com/hwmonitor.php.
I doubt it is a hard disk bad sector that would cause a failure to read error if at all but not a crash, the same I guess would be the case of a bad RAM address would result in an inability to scan the address not a crash.
As I said this I feel is more a hardware issue and they are notoriously difficult to pin down. But to ensure that it is hardware and not a system crash you have to have the OS set to blue screen rather than reboot. I really don’t know what is happening on your system as there is insufficient information as you didn’t say if Windows restarts automatically after this shutdown, which would indicate a system crash, but you haven’t got it set to BSOD so it can display error details in the blue screen.
Thank you again.
I’m very familiar with the BSOD. I’m particularly enamored with the companion indecipherable log files.
I’ll get a CPU temp program and try it, but it’s cold here, even in the house it’s not all that toasty.
When it goes off, it goes black and that’s the whole show. Click … black. Game, set , match.
Thank you for your time and patience. I’ll post what this is when I find it, and I will find it. It’s personal now.
John
Even when it is cold outside doesn’t mean it is cold in the computer, dust is the enemy of many systems and laptops seem more prone to it given they have much less room to start with. Add to that a scan can but a lot of load on a system, depending on the computer spec, CPU, RAM, etc.
What type of scan was it you were doing ?