1

Hello everyone,

i have some problems with repairing/reinstalling Avast (free). Not sure if it was caused with latest windows or avast program udate, but my PC froze yesterday two times by streaming online videos - had to do hard reset. So i decided to use older restore point of windows. I don´t know if that helped to the original problem :slight_smile: But the main thing is, avast stoped working. I have tried nearly everything, nothing helped.

Another restor points
Repair/uninstall in cotrol panel - do nothing
avastclear.exe - gave mi this: The stub cannot run installer/updater executable ‘C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe’ (code 0x3)

I red here about same problem, so I ran FRST, my logs are uploaded with this message.

Could anyone write the Fixlist for me?

Thank you very much a sorry for my english
Zdenek

2

If possible then open Avast GUI and in settings > troubleshooting disable self defence

If this is not possible then run the following fix from safe mode

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [5515496 2015-05-11] (Avast Software s.r.o.) ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll [2015-04-25] (Avast Software s.r.o.) BHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll [2015-03-23] (Avast Software s.r.o.) FF Extension: Avast Online Security - C:\Program Files\AVAST Software\Avast\WebRep\FF [2012-06-15] CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-03-23] S2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [343336 2015-04-25] (Avast Software s.r.o.) S3 AvastVBoxSvc; C:\Program Files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exe [3207800 2015-04-25] (Avast Software) R2 aswHwid; C:\Windows\system32\drivers\aswHwid.sys [24144 2015-04-25] () R2 aswMonFlt; C:\Windows\system32\drivers\aswMonFlt.sys [74976 2015-04-25] (Avast Software s.r.o.) R1 AswRdr; C:\Windows\system32\drivers\aswRdr.sys [55200 2015-04-25] (Avast Software s.r.o.) R0 aswRvrt; C:\Windows\system32\Drivers\aswRvrt.sys [49904 2015-04-25] () R1 aswSnx; C:\Windows\system32\drivers\aswSnx.sys [787760 2015-04-25] (Avast Software s.r.o.) R1 aswSP; C:\Windows\system32\drivers\aswSP.sys [428120 2015-06-27] (Avast Software s.r.o.) R1 aswTdi; C:\Windows\system32\drivers\aswTdi.sys [57888 2015-04-25] (Avast Software s.r.o.) R0 aswVmm; C:\Windows\system32\Drivers\aswVmm.sys [209048 2015-04-25] () R2 VBoxAswDrv; C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxAswDrv.sys [220752 2015-04-25] (Avast Software) 2015-07-05 02:32 - 2015-07-05 02:32 - 00000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AVAST Software 2015-07-05 02:30 - 2015-04-25 12:39 - 00291312 _____ (Avast Software s.r.o.) C:\Windows\system32\aswBoot.exe 2015-07-23 10:47 - 2014-11-18 10:34 - 00000000 ____D C:\Windows\system32\vbox AV: avast! Antivirus (Disabled - Up to date) {17AD7D40-BA12-9C46-7131-94903A54AD8B} AS: avast! Antivirus (Disabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736} Task: {73DB3B84-0974-44CB-96D1-0DA525C10E70} - System32\Tasks\avast! Emergency Update => C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe [2015-07-05] (Avast Software s.r.o.) Task: {97888E71-4A84-404F-8322-9F12D3EE1054} - System32\Tasks\{4B6713CF-D969-453E-B826-A43987C650D9} => pcalua.exe -a "C:\Program Files\AVAST Software\Avast\Setup\Instup.exe" -c /control_panel /instop:uninstall C:\Program Files\AVAST Software RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net

[]Run the uninstall tool and accept the reboot to safe mode
[]Once complete reboot your system
[*]Reinstall Avast

3

Thank you essexboy, it worked, avast reinstalled, perfect ;D

Only to the original problmem, could it be a virus or somethnig wrong in Vista, with that crash by video streaming?
For example youtube, last 1-2 month, when watching CPU is on 100% and the video is “skipping” and yesterday PC two times colapsed. Never happened before. So I blamed avast, but it seems to be the problem somewhere els.

I tryed ccleaner, adwcleaner, but ther is no difference.

On more thing, when PC is still, CPU is skipping from 0 to 10% every 5 second… :frowning:
I connected it to this process: WmiPrvSE.exe - NETWORK SERVICE - WMI Provider Host

But here my skills ends :confused: I am suspicious of net framework and task manager, but thats all.

If you have any suggestions, I would be happy :slight_smile:
Thank you for your help.

Zdenek

PS: fixlog attached

4

It is Vista I am afraid apart from XP and 7 the interim windows were prone to crashing or just generally misbehaving. There was no malware evident on the system

WMI is a known high CPU problem for Vista and 7

5

OK thanks :slight_smile: I understand, when it si going to be worse, just to do new windows installation… :smiley: I was thinking about malwarebytes could help, but as you say, probably not.

Last thing, I see on my disk folder of the FRST with Quarantine, where the rest of the original avast is. Can I try to delete it and the FRST too? It is 0,5 Gb…

Zdenek

6

Nope let me remove them :slight_smile:

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

7

Ok, done. Thanks again and have a nice day.

Zdenek

8

Hello,

I need your help because my PC do the same problem with repairing/reinstalling Avast Free. Do that problem after upgrade from Windows 7 to Windows 10.

Please help me!

9

If you have upgraded to windows 10 then

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

[]Run the uninstall tool and accept the reboot to safe mode
[]Once complete reboot your system
[*]Reinstall Avast