Which includes more than just an antivirus:

Anti-virus, anti-spyware, firewall Parental and privacy controls Basic protection for up to 3 PCs1

Undoubtedly it will be some sort of suite they use under license (with their own branding), so I don’t know what that might be.

The problems is in that basic protection it includes both a ‘firewall’ and a ‘parental and privacy control,’ which could be having an impact.

All I can suggest is seeing if their support pages/forum have any instructions on removal.