Interfacing

system · August 12, 2013, 10:17pm

Hello, I’m using Avast Free Antivirus and I have a problem, its interfacing with a program and stops it form working properly. It is not detected as virus. I also excluded it from File System Shield, but it didn’t help. This program is using Ports: 22126 UDP, 22003 UDP, 22005 TCP.

CraigB · August 13, 2013, 7:07am

Are there any popups from avast to say it’s blocking a process from the ( un-named ? ) program.

system · August 13, 2013, 2:49pm

No.

CraigB · August 13, 2013, 3:11pm

So how do you know that avast is the cause of the program not working correctly ? avast free doesn’t have a firewall so it will not be blocking the ports you mentioned.

It might help if you mention what this program is ???

system · August 13, 2013, 5:28pm

When I uninstall Avast it starts to work again. I tried using Windows Defender ( Windows 8 ) and the same happened, but I excluded the program and it worked. I wonder why it doesn’t work with Avast. This program is called “MTA Server”, its a game server for pc.

CraigB · August 13, 2013, 5:47pm

What happens if you untick the monitor the system for unauthorised modifications in the Behaviour Shield settings, or lastly add the exclusion to the global exclusions in Settings.

system · August 14, 2013, 1:35pm

I tried both, but it didn’t worked.

Asyn · August 14, 2013, 1:40pm

Which version of avast! Free…??
OS…?? (32/64 Bit…? - which SP…?)
Other security related software installed…??
Which AV did you use before avast!..??

system · August 14, 2013, 4:49pm

I’m using the newest version of Avast because I reinstalled it today.
Windows 8 Enterprise (No service pack) 64 bit
No other security programs are installed except Windows Defender.
I used Windows Defender before.

Asyn · August 15, 2013, 5:59am

You’ve to disable WD on W8.

system · August 15, 2013, 9:20am

It auto disables when I install Avast.

Asyn · August 15, 2013, 9:29am

Good. Try this…

avast! GUI → Security → Web Shield → Settings → Main Settings
Enable: Scan traffic from well-known browser processes only

system · August 17, 2013, 8:17am

Hmm, it worked for a whole day, but then something happened and it stopped working.

Asyn · August 17, 2013, 8:36am

Did you click on OK after you changed it…??

system · August 17, 2013, 6:18pm

Yes.

Asyn · August 17, 2013, 6:43pm

Do you get any error msgs…??

system · August 17, 2013, 9:49pm

No.

Asyn · August 17, 2013, 9:55pm

Open a ticket: https://support.avast.com/Tickets/Submit

system · August 17, 2013, 10:20pm

Drakath,

I had a tech advise me to uncheck “hardware virtualization” in the settings- troubleshooting section. I am still awaiting a response regarding the effect disabling that feature will have

Interfacing

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