system
January 4, 2006, 12:19pm
1
Hello,
I have the following problem after updating Avast Home Edition to 4.6.744:
With activated Internet mail I can’t recieve or send emails. If I turn it off, all it’s ok.
I think it’s something with the firewall (fritz box) because for the web shield I have to do some changes in the configuration too: not activate ignore local traffic and put the adress 127.0.0.1:8080 to ignored adress.
Now this works.
Making this changes in the Internet mail configuratione doesn’t hav any visible effects.
I searched in the forum for this problem and find some threads, but sorry, my english is not so good. A lot of this i don’ really understand.
Can somebody help me?
Tanks
Jessi
Using:
Windows XP SP2
Thunderbird 1.0
Avast Home Edition 4.6.744
Firewall: Fritz Box Fon WLan
Can you check if into your firewall settings the following programs are allowed to connect?
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable)
Don’t need rights to connect:
C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\ashUpdSv.exe (avast! Update Service)
Do you use any spam killer application?
system
January 4, 2006, 12:48pm
3
Yes, the rights are there. And I noticed that if i disable the firewall i can’t send and recieve emails too.
Maybe you can add the following line to the [MailScanner] section of \data\avast4.ini:
Log=20
Then generate some traffic, simulate the problem (i.e. force the avast mail scanner to time out by sending an email with attachment) and then post here the contents of the file \data\log\aswMaiSv.log
Details: http://forum.avast.com/index.php?topic=12234.msg103474#msg103474
system
January 4, 2006, 1:02pm
5
Thanks a lot fo ypur help!
01/04/06 13:57:31 000009BC: Started as service, Log = 20(0x00000014)
01/04/06 13:57:31 000009BC: Build 4.6.744
01/04/06 13:57:31 000009BC: Windows XP Workstation (Service Pack 2)
01/04/06 13:57:31 000009BC: Using WinSock 2.0
01/04/06 13:57:31 000009BC: PID = 5524(0x00001594)
01/04/06 13:57:31 000009BC: AutoRedirect settings changed 1(0x00000001)
01/04/06 13:57:31 000009BC: IgnoreAddress set
01/04/06 13:57:31 000009BC: IgnoreProcess set
01/04/06 13:57:31 000009BC: IgnoreProcess set avast.setup,winroute.exe,ccEvtMgr.exe,ccPxySvc.exe,ccProxy.exe,ccApp.exe,ccPwdSvc.exe,ccSetMgr.exe,ccLgView.exe,SMPROXY.EXE,isafe.exe,TMPROXY.EXE,EMULE.EXE,WEBPROXY.EXE,NAVAPW32.EXE,SYMPROXYSVC.EXE,NETMONSV.EXE,CRAXY.EXE,CZDCPlusPlus.exe,ABC.EXE,mpftray.exe,bitcomet.exe,V3P3AT.EXE,ypager.exe
01/04/06 13:57:31 000009BC: IgnoreProcess set avgemc.exe
01/04/06 13:57:31 000009BC: IgnoreAddress settings changed 127.0.0.1
01/04/06 13:57:31 000009BC: IgnoreAddress remove
01/04/06 13:57:31 000009BC: IgnoreAddress set 127.0.0.1
01/04/06 13:57:31 000009BC: POP Start settings changed: 1
01/04/06 13:57:31 000009BC: POP Listen settings changed: 127.0.0.1 110
01/04/06 13:57:31 000009BC: POP Listening daemon starting
01/04/06 13:57:32 000009BC: POP Listen handler: 0x00001434
01/04/06 13:57:32 000009BC: POP RedirectPort: 110
01/04/06 13:57:32 000009BC: Redirect set 110->127.0.0.1:110
01/04/06 13:57:32 000009BC: POP Listening daemon started
01/04/06 13:57:32 000009BC: SMTP Start settings changed: 1
01/04/06 13:57:32 000009BC: SMTP Listen settings changed: 127.0.0.1 25
01/04/06 13:57:32 000009BC: SMTP Listening daemon starting
01/04/06 13:57:32 000009BC: SMTP Listen handler: 0x00001028
01/04/06 13:57:32 000009BC: SMTP RedirectPort: 25
01/04/06 13:57:32 000009BC: Redirect set 25->127.0.0.1:25
01/04/06 13:57:32 000009BC: SMTP Listening daemon started
01/04/06 13:57:32 000009BC: IMAP Start settings changed: 1
01/04/06 13:57:32 000009BC: IMAP Listen settings changed: 127.0.0.1 143
01/04/06 13:57:32 000009BC: IMAP Listening daemon starting
01/04/06 13:57:32 000009BC: IMAP Listen handler: 0x00001230
01/04/06 13:57:32 000009BC: IMAP RedirectPort: 143
01/04/06 13:57:32 000009BC: Redirect set 143->127.0.0.1:143
01/04/06 13:57:32 000009BC: IMAP Listening daemon started
01/04/06 13:57:32 000009BC: NNTP Start settings changed: 1
01/04/06 13:57:32 000009BC: NNTP Listen settings changed: 127.0.0.1 12119
01/04/06 13:57:32 000009BC: NNTP Listening daemon starting
01/04/06 13:57:32 000009BC: NNTP Listen handler: 0x00000A3C
01/04/06 13:57:32 000009BC: NNTP RedirectPort: 119
01/04/06 13:57:32 000009BC: Redirect set 119->127.0.0.1:12119
01/04/06 13:57:32 000009BC: NNTP Listening daemon started
01/04/06 13:57:32 000009BC: Ignored PIDs: 5524 5904
01/04/06 13:57:32 000009BC: Ignored Addresses: 127.0.0.1:0 72.3.135.203:80 193.243.128.78:80 193.243.128.76:80 62.132.1.234:80 198.200.173.74:80 198.200.173.139:80
01/04/06 13:57:32 000009BC: Ignored Processes: avgemc.exe forx.exe FXMadeEasy.exe aoltpspd.exe waol.exe ypager.exe V3P3AT.EXE bitcomet.exe mpftray.exe ABC.EXE CZDCPlusPlus.ex CRAXY.EXE NETMONSV.EXE SYMPROXYSVC.EXE NAVAPW32.EXE WEBPROXY.EXE EMULE.EXE TMPROXY.EXE isafe.exe SMPROXY.EXE ccLgView.exe ccSetMgr.exe ccPwdSvc.exe ccApp.exe ccProxy.exe ccPxySvc.exe ccEvtMgr.exe winroute.exe avast.setup
01/04/06 13:58:47 00001028: SMTP accept connection from: 127.0.0.1
01/04/06 13:58:47 00001028: Connection handler: 0x00001588
01/04/06 13:58:47 00001588: Ignored PIDs: 5904 5524
01/04/06 13:58:47 00001588: Ignored Addresses: 127.0.0.1:0 72.3.135.203:80 193.243.128.78:80 193.243.128.76:80 62.132.1.234:80 198.200.173.74:80 198.200.173.139:80
01/04/06 13:58:47 00001588: Ignored Processes: avgemc.exe forx.exe FXMadeEasy.exe aoltpspd.exe waol.exe ypager.exe V3P3AT.EXE bitcomet.exe mpftray.exe ABC.EXE CZDCPlusPlus.ex CRAXY.EXE NETMONSV.EXE SYMPROXYSVC.EXE NAVAPW32.EXE WEBPROXY.EXE EMULE.EXE TMPROXY.EXE isafe.exe SMPROXY.EXE ccLgView.exe ccSetMgr.exe ccPwdSvc.exe ccApp.exe ccProxy.exe ccPxySvc.exe ccEvtMgr.exe winroute.exe avast.setup
01/04/06 13:58:47 00001588: --SMTP command REDIRECT 213.165.64.21:25 4936
01/04/06 13:58:47 00001588: PATH: \Device\HarddiskVolume9\Internet\Thunderbird\thunderbird.exe
01/04/06 13:59:08 00001588: Cannot connect to SMTP server 213.165.64.21 (213.165.64.21:25), connect error 10060
01/04/06 13:59:08 00001588: sent 90(0x0000005A)
01/04/06 13:59:08 00001588: --SMTP Finishing connection handler
Maybe you’ll find something in this Google link .
Seems that the problem is in your ISP SMTP server. Can you contact them?
If you open a command line window and write:
ping 213.165.64.21
What do you get?
system
January 4, 2006, 2:59pm
7
do you have remains of AVG left on your pc? I see avgemc.exe listed.
Fast
Fast, that list is the default ignored… seems that yours and mine are the same and they’re not related to installed AVG or not.
system
January 4, 2006, 4:34pm
9
Hm,
before Updating avast everything was ok. If I close Internet mail all is ok.
The ping is all right: 4 packets sended, 4 packets recieved, 0 packets lost, answers between 57ms and 111ms.