i wonder if the internet mail provider is work
on my pc.
All the other providers count the files which
have been scanned and display the last files
which has been scanned. The mail
provider (of course I received mails)
displays no scanned files at all.
Sorry, I did not write well.
I was tasking about the emails into your email program and not the avast messages.
To see if avast! is scanning emails, check one of these points:
Is the avast icon (the special one of email scanning) be shown in the system tray?
Is your email header with the lines X-Antivirus: avast! (VPS 0XXX-X, XX/XX/2005), Inbound message and X-Antivirus-Status: Clean? (Right click the message, choose Properties and Details)
To see the Standard Shield and other protection:
Is the ‘a’ blue icon swirling?
Right click the icon once and see what are the ‘last scanned files’…
Use eicar virus test.
Are clean notes added at the bottom of the email? (Internet Mail provider settings)
I have only one blue icon (incl. vrdb) which ist swirling
no, I can´t see the messages in the email header
The standard protection ist working. There are
the scanned files listet (that is what I miss with the
eMail provider) and the eicar virus has been detected.
(I have already installed avast again with the same
result)
With Windows 2k\XP, avast 4.6 has a new mail detection that will work automatically. Please, set up your email account just as avast does not exists. It will detect the pop3/smpt/imap ports and scan your messages. Can you make a try and see if it’s ok? New email detection is automatic and do not require user interaction. Anyway, spam killer applications need manually change email account settings
If that does not work, can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).
You must be connected to the internet while repairing.
If this does not help, can you uninstall / boot / install / boot again?
Can you send and receive mail without trouble?
I mean, the only trouble is that it’s not being scanned?
Can you go to the Start menu > Control Panel > Administrative Tools > Services
and see if ashMaiSv.exe (avast Mail Service) is running and set to start ‘manually’ with Windows?
The email clients that use Internet Mail (pop3/smtp protocols): Outlook Express, Thunderbird, Pegasus Mail, IncrediMail…
MS Outlook (not the Express) uses the Outlook/Exchange plugin from avast.
Sorry, the question could be stupid but, did you set avast for scanning the inbound (pop3) and outbound (smtp) mail?
Internet Mail provider > Customize and both POP3 and SMTP tabs.
Again, the email clients use Internet Mail (pop3/smtp protocols): Outlook Express, Thunderbird, Pegasus Mail, IncrediMail… On other hand, MS Outlook (not the Express) uses the Outlook/Exchange plugin from avast.
Take a look at the thread http://forum.avast.com/index.php?topic=10428.0 to see how to set up secure email with Avast!. Plus you can search on SSL to find more info. Since SSL/TLS email is encrypted and decrypted in the client, external virus scanners (including avast!) can’t read or scan it. Most virus programs just pass the traffic. The solution is to pass email in and out unencrypted from your client (outlook express, thunderbird, …) to a proxy program (stunnel) that does the actual ssl or tls encryption/decryption of the pop3/smtp email and communicates directly with the ISP server on the appropriate ports. Openssl is just the library of encryption/ decryption routines that support it. One time setup required using these free routines per the instructions in the thread.