Internet Mail vs. Outlook Exchange providers

system · 2008-02-01T13:51:50.000Z

Please can someone help me with these email related issues - thanks!

i) I use Outlook 2003 to receive email via a standard POP3 server (i.e. no Exchange). However, when I open the Avast On-Access scanner it appears that all mail (inbound & outbound) is being scanned by the Internet Mail scanner not the Outlook scanner. The Internet Mail scanner seems to be handling all messages whilst the Outlook scanner is permanently ‘waiting for a subsystem to start’. Is this correct behaviour & should I just ignore it (or even turn off the Outlook scanner)?

ii) Inbound messages are all receiving the ‘notes’ that are attached to clean messages however, most of my messages now have 2 attachments (i.e. avast info.txt & avast info.htm) rather than the note being appended to the end of the message (as I recall used to be the case). Is this because the wrong scanner is being used or is this due to something else?

Any information gratefully received - many thanks.
Peter

DavidR · 2008-02-01T14:45:38.000Z

No contest, chalk and cheese.

If you have Outlook 2003 then enable the Outlook/Exchange provider (plug-in), that way avast works inside MS Outlook and gives for more options on handling detections, etc. Check out the avast Help file.

Ensure that the avast plug-in isn’t disabled in MS Outlook, that is the usual problem or you haven’t got Outlook started as the ‘waiting for a subsystem to start’ is an avast message.
Outlook 2003 > Help > About > Disabled items

If you have no other email clients then technically you don’t need the Internet Mail provider enabled.

system · 2008-02-01T16:43:54.000Z

Many thanks David - you were right, the Outlook scanner had been disabled but now seems to be working OK.

One slight knock-on problem however - despite having checked the ‘Insert notes into clean messages’ option in the Outlook scanner I am no longer getting any notes added to inbound messages. (Outbound are fine)

Any ideas?

Peter

DavidR · 2008-02-01T17:13:32.000Z

No problem, glad I could help.

Sorry, don’t use Outlook so I’m not too familiar with it, I also don’t see the worth of marking inbound email. If there is an infected inbound email all hell will break loose, with an audible and visual alert so you will know, so to me the clean note is a bit redundant to me (I don’t use it in Outlook Express/Internet Mail).
Is it working for outbound emails ?
If so I would have thought it would work with inbound emails (you can’t see the clean note in your outbox or sent items as it is inserted when sent, so you would have to send yourself a test email)…

So is there any other complication with your inbound email, like it uses secure email protocol, Gmail, Webmail to pop3 email converter, etc. (though because avast works inside Outlook that shouldn’t have an impact).

Welcome to the forums.

Announcements