My interent does not work at all when the rotetion for Just the web is on
how do I fix that?
anyone know how to hel lease
thank you@

Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

What is your OS ?
What is your firewall ?
Does it allow avastSvc.exe internet access ?

  • If it does delete the entry for it and reconnect to the internet, this should force the firewall to ask permission again.

hello i have a genereal virus protection (rogers) with my internet provider but i dont feel it works properly it is still installed
i have windows 7
my windows firewall is off so i believe my rogers is on
i dont know how to check if avastsvc.exe internet access is allowed

I believe your problem then is having two resident AVs installed on the same system:
Having two resident anti-virus scanners installed is one too many and not recommended as rather than provide twice the protection it can cause conflicts that could leave you more vulnerable.

Whilst I have no idea what the Rogers ISP security software contains, at the very least it will be an AV.

The windows 7 firewall has outbound protection disabled by default so it shouldn’t be an issue. As you say you have it switched (this is a mistake you need a firewall) there is even less chance of it having any effect.

If the the Rogers protection includes a firewall then you need to find its settings for program control and have it allow avastSvc.exe (full path to the file C:\Program Files\AVAST Software\Avast\AvastSvc.exe).

thank you very much, i just diabled the firewall
:slight_smile:

You’re welcome.

But if by disabling the firewall you mean the rogers security one you really should find out how to use it’s program control feature and allow avastSvc.exe so you have the protection of the firewall and the web shield and other avast shields that have an internet monitoring function (Network, Mail and P2P shields, etc.).