Internet not working

hi there,
i installed avast yesterday and now find that my internet stops working when the on-access protection is on. this didn’t happen soon after i installed it. it starts working when i terminate the ‘web shield’. is this safe for the computer?

thanks.

Seems a firewall block… Which firewall are you using?
Into the firewall settings, the following programs should be allowed to connect:

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable). This is a temporary file that just appears when an update (check) is about to launch, and disappears again afterwards.

Don’t need rights to connect:
C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (avast! Update Service)

hey thanks a lot, just checked my firewall and im using both windows firewall and mcafee personal firewall…i have granted permission for the first two ones (webscanner and email) on both but still doesn’t work. for the third, setup, it says that it cannot find it…not sure wat to do next!

Disable Windows firewall to avoid conflicts with McAfee firewall.
I suppose you’re not using McAfee antivirus too…

i was using both! sorry about that…so i disabled the windows firewall and turned off the mcafee antivirus (was using it because it came with the pc 30 day subscription)…its till didn’t work though…i checked the firewall settings again and avast has been granted access. sorry im being thick…is there anything else that i can do or is it okay to work with webshield off?

thanks again.

Disable is not enough. You need a full McAfee antivirus uninstalling.