When I right click a file anywhere on my computer and select ‘Scan file with Avast’ a window appears with the title “Avast! Scan” but it is completely blank with no text at all in the main window and only a “Close” button in the bottom right. At the same time a small pop-up window appears from the desktop task bar at the bottom right of the desktop just above the clock. This window shows “??? / Running” in the text box, there is no file name displayed only - “???”, a blue progress bar remains at 0% for a very long time with the hard drive working, if left for a long time the progress bar will eventually slowly increase through 1%, 2% etc. it is as though a full PC scan is taking place even though the file I am attempting to scan can be very small. The file name is never shown in the window it just has ‘??? / Running’. If left long enough (could be 2 hours) nothing shows as the scan being completed or any result.
I have tried running a “repair” on Avast in the control panel program list, this completes and tells me the program has been “updated” but the problem still remains.
Any help or suggestions will be much appreciated.
- Download avast! Internet Security: http://files.avast.com/iavs9x/avast_internet_security_setup.exe
- Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions…!!)
- Reinstall avast! with the downloaded installer from point 1.
- Reboot.
Excellent! Problem solved
Thank you very much for your help.
You’re welcome.