Internet Security 5 causes BSOD with Realtek NIC driver

Avast Free Antivirus / Premium Security
1

Hi,

I wrote it in another thread, but it seems, the support does not see it. I apologize for my bad english. :slight_smile:

The Facts:
I own the IS5 since 21.03.2010. I did install it 10 days before for testing purposes on my windows 7 64 bit ultimate edition!
The Board is a Gigabyte GA-X58A-UD7, which has two Realtek NICs onboard. The NICs have the posibility to do teaming! The driver for the teaming is the RtTeam60.sys.

On 30.03.2010 I did receive an update for IS5 (the actual Final-Version). I shut down my computer, went to bed and the next day the computer did not start again. Each time I tried starting a BSOD appears, but so quickly, that I did not could recognize which driver causes the BSOD. Windows 7 tried to do a repair (I think that was a mistake, because after this I did not could boot in safe mode!!!). Nothing happens. System repair went wrong.

So I reinstalled my Windows 7. After I had all drivers on my NEW system, I installed first the IS5. All was ok. The next boot, IS5 and Windows wanted to make updates. There was an update for the Realtek-drivers (NDIS 6.0) and for IS5. Ok. After an new reboot, I got my BSOD.

I reinstalled 3 times (!!!) and I now know that there is an incompatiblity between the RtTEAM60.sys and IS5. I tried the new beta of IS5 too. The system startet, but all NICs were gone. I had no access to network, the system was extremely slow.

My question for the support and the developpers: What did you change between the last stable version of IS5 and the actual stabel version, what can cause these errors??? When will it be corrected? I did open an support ticket a week ago, but no answer! I think a customer is worth that his problems are taken serious.

Sorry again for my bad english…

Cheers, Thomas

2

Please send us the corresponding minidump files.
They are located in the \windows\minidump folder.

Thanks much
Vlk

3

The Bluescreen is so fast, I do not know, if there is a corresponding minidump… I check it. To whom I should send it?

Cheers, Tom

4

Hello? Did you receive my mail?

There is no corresponding minidump, cause Windows crashes so fast, that there is no time to write a dumpfile.

Cheers, Thomas

5

I have had bad luck in the past with driver updates from Microsoft. Some work some do not. I have had problems mostly with sound and video drivers but I have had problems with Realtek NIC drivers supplied Microsoft under XP, Vista and now Windows 7. Best bet is to use drivers straight from Realtek.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
Next best would be from the motherboard manufacturer. http://www.gigabyte.com.tw/Support/Motherboard/Driver_Model.aspx?ProductID=3251&ost=windows+7+64bit#anchor_os

6

Hi,
I use the drivers from the motherboard manufacturer. BSOD! THen I used the original Realtek-drivers. BSOD!

Cheers, Thomas

7

Hello,

Same problem here: furtive BSOD when windows 7 64 ultimate starts (during the “Starting windows”) screen and just after, system reboots
I have a ASUS P5W DH Deluxe motherboard
avast product is Internet security 5 0 462

Since I installes avast 5 Internet security suite, I restored my system 4 times in a week. I did noit have any problems before when I used Avira Antivir Premium
So, what is going wrong here?

For example, After this problem occurred, I restored the system disk on friday 9 of April, with Avira installed.
Then I removed Avira and reinstalled avast IS.
And you know what? this morning (12 April), with nothing new on my machine, a BSOD occurred when I restarted my computer, in the same conditions as above.

No minidump available

Windows repair could not repair. It said that a “confoguration change” has been made and cannot do anything.

Has anyone an answer for this problem?

Thanks.

Patrice.

8

no minidump ??? and no memory dump (kernel dump >>> memory.dmp at the root of Windows directory) either, after a BSOD, you’re kidding ?

9

No, no memory dump: the BSOD is extremely furtive and immediately the computer reboots (le last memory dump I have is dated 12 March 2010)
The latest minidump I have is dated 12 March 2010 also.
No, I am not kidding, these are facts.
Patrice.

10

Hello

It is incredible: I just got the same error one hour ago after rebooting my PC.

All these problems occur since I installed avast.

So, avast team, what is wrong with avast 5 Internet security and windows 7 x64 ultimate?

My motherboard has a 8187L Realtek chip with the latest drivers from realtek available.

Thanks for considering this problem: it is serious: If I did not manage some system disks backups, I would have been doing as many reinstallations as crashes…

I think I bought a software which is buggy and I seriously consider going back to Avira.

Thanks!

Patrice.

11

Hello,

That’s done. Got rid of avast. Go back to Avira.

Windows start is too problematic (too many incomprehensible crashes)

Patrice.