Hi. I just downloaded avast4 and installed it and my internet stopped working. I was still connected but I could not do anything online. I uninstalled it and my net is working fine again.
What is wrong? Is there a setting that I need to change after I install it?
No there is no setting you have to change…
What is your OS, what other security programs you have installed on that system ? What firewall ? All those information can help… posting like this, without any info about your system, can’t help at all…
If you have ZoneAlarm, please read here:
http://forum.avast.com/index.php?topic=11486.0
I am running windows XP Pro. I also have McAfee internet security suite installed.
I am not familiar with McAfee internet security suite at all, but out of the name, I could tell that it comes with antivirus and firewall bundled… I guess…
If you have more than one antivirus with resident protection active on the same computer, it can give you some headaches. Never ever run two antiviruses on same machine in the same time (of course I’m talking about resident protection)…
Also, make sure that you gave permissions in your firewall for all those avast! related components (update, webshield, mail scanner etc.)
Cheers !
Ensure access granted for:
ashWebSv.exe, ashMaiSv.exe, ashUpdSv.exe and avast.setup
Ok. Thanks guys. McAfee did come with an antivirus, firewall, popup blocker and spam killer. I will try uninstalling McAfee antivirus and see what happens.
OK, but make sure that you completely uninstall antivirus. After that, reboot and manually remove all those registry keys McAfee related. When you are done, reboot again… Then you can proceed with nice clean installation of avast!
That’s how eveybody should do if they have some other antivirus installed on their systems… Sometimes, simple uninstallation of some antivirus won’t help just like that… some other steps needs to be performed in order to completely clean your system. As I said, I am not familiar with McAfee, but I know that Norton gives all kind of problems to users which trying to uninstall it and install some other antivirus on same system…
Cheers !