internet

Before I installed avast I had no problems getting on the internet, now I can’t. Is there something in the program blocking internet explorer? Any help would be appreciated! Thanks!

Welcome to the forums, but we need a little more information to help you.

I don’t use I.E. myself but I wouldn’t think there is anything in Avast that would disable your connection.

If you can provide more details about your operating system, Avast version, any error messages etc; that would help us to resolve the problem Are you using a differnt pc to post or have you uninstalled Avast now?

I have the avast 4 home edition, the free one. I’m using windows XP pro and as soon as I open IE it says there is an error

and yes, I’m using a different pc

Can you post the error please?

Hasten to add I’m no guru, but I’ll help all I can. And knowing these forums, it won’t be long before the problem is resolved.

IE has encountered a problem and needs to close. We are sorry for the inconvenience.

This doesn’t really sound like an IE-message… did you post the exact message… ?

  1. Did avast detect/remove/delete any virus when you ran it first… ?
    If so which, and were was it found… ?

  2. Please read the link “VirusRemoval” below in my sig and

  • post a hijackthis-Log
  • try a scan with avast in SafeMode (F8-Boot) and/or a boot-time scan and report the results here… (don’t delete anything yet…)

:wink:

it didn’t do anything… ???

it says there is no virus

Can you go to control panel, administrative tools, event viewer, and look for problems listed there under applications and also anti-virus?

Application Error
Description:

Faulting application iexplore.exe, version 6.0.2800.1106x faulting module ahascr.dll, version 4.1.4150.0, fault address 0x00004aa1.

and anti-virus it just says system updated

No problems listed with anti-virus?

I’m guessing here, can you uninstall Avast and re-install it with the pc not connected to the net. reboot betwen the uninstall and re-install.

If your system logs aren’t showing a problem with Avast but with I.E. then your problem might lie there. Have you run any spyware/adware programmes on the machine?

ok, I deleted the program, and then was able to get onto IE, so the problem was not there, it is now performing a system scan, so we’ll see if it works in a bit…hopefully it will :-\

Alright! It worked, thanks a ton for your help…even though it was just as simple as reinstalling it. Thankyou!!:smiley:

I’m having great difficulty following you, I’m guessing you uninstalled Avast then reinstalled it and you have internet access, and it’s now working and scanning?

I quote

ok, I deleted the program, and then was able to get onto IE, so the problem was not there, it is now performing a system scan, so we’ll see if it works in a bit…hopefully it will

You beat me to the post!

Thanks for letting everyone know, it might help others also!