invalid e-mail adress enter durring the purchased, typo (ticket #814820)

Avast Cleanup
1

Hi,

I made simple typo durring purchased of Avast CleanUp. I enter @gmial.com instead of @gmail.com

I raise a ticket #814820 on 16 may 2017! I get imidiately auto-response that… my e-mail is not recognisable… of course it is not as I made a typo in e-mail adress.

As instructed in auto-reply I send back my full name and postal code but I have no response back for 8th day now…

Your advise will be appriciated.

Thank You in advance,

2

Just have patience and wait till avast handles the ticket.
There is nothing we can do for you on this webboard.

3

The ticket has been raised 15days ago… What is the standard reply time?

4

Hi, I reported it for you.

5

Hi Jakub94,

I fixed your email address and sent the order confirmation email to you. I’ve also added an extra month to the subscription for the delay :slight_smile: