invalid e-mail adress enter durring the purchased, typo (ticket #814820)

system · 2017-05-24T19:13:36.000Z

Hi,

I made simple typo durring purchased of Avast CleanUp. I enter @gmial.com instead of @gmail.com

I raise a ticket #814820 on 16 may 2017! I get imidiately auto-response that… my e-mail is not recognisable… of course it is not as I made a typo in e-mail adress.

As instructed in auto-reply I send back my full name and postal code but I have no response back for 8th day now…

Your advise will be appriciated.

Thank You in advance,

Eddy · 2017-05-24T19:23:58.000Z

Just have patience and wait till avast handles the ticket.
There is nothing we can do for you on this webboard.

system · 2017-05-31T20:39:20.000Z

The ticket has been raised 15days ago… What is the standard reply time?

Asyn · 2017-06-01T03:20:56.000Z

Hi, I reported it for you.

moroni · 2017-06-01T11:22:21.000Z

Hi Jakub94,

I fixed your email address and sent the order confirmation email to you. I’ve also added an extra month to the subscription for the delay

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