Is it possible to restore lost master password in Avast Internet Security?

Avast Free Antivirus / Premium Security
1

I have a problem.

When I bought Avast Internet Security, I installed a master password.

I wrote it down but now I can’t find it.

Is there any way to restore it or create a new master password?

2

No, you need to perform a clean install.

3

I did a reinstall using Avastclear to remov the old program but the problem remains.

OK, I can access all vital things by simply abort every time I’m asked to provide the password. But it would be better if everything worked as it should.

4

A true clean install will solve the problem.

  • Remove all avast folders and files
  • Remove all registry entries for avast
  • Reboot
  • Install the latest avast version
5

See if this does the trick for you:

Clean Install of Avast:
https://goo.gl/4Ptzkf

6

Thanks Eddy and bob3160! :slight_smile:

I followed your instructions and this time it worked!

It was the register parts and left folders I had forgotten. I thought it was enough just to use Avastcleaner.

Thanks a lot for your help!

7

Good to hear it is solved now.

avastclear doesn’t remove avast entirely (as you now know).
It just removes certain things that are often enough to solve a problem.

Unfortunately uninstalling through control panel and/or using the removal tool from the vendor nowadays almost never removes everything. >:(

8

I have tried this twice and it still looks for my locked avast master password >:(

Does the avast utility clear the registry entries or have I to do that myself (if so, I’m goosed, as I wouldn’t know how to do that!). Also, while in safe mode, I just did a search for avast and there are still many avast files on the computer but not related to avast premier (probably from when I have the free version, and also once I had the internet security version, and I also have avast cleanup), but I only activated Privacy Master password with Premier. I was 99.999999999999999999999999999999% certain of the password I was entering as correct but it does not accept it. Any suggestions?

9

Posting in old and outdated topics is never a good Idea.
If you’ve lost the mater password, you’ll need to start all over again. It is not saved and there isn’t any recovery service for that reason.