Thanks for the advice, but I had already done that. :slight_smile:

Regards, Michaela

Does it not work?
If so, try reinstalling your Sygate firewall.
There are several Avast components you will need to allow Internet access in order to perform an update successfully.

:slight_smile: I did that as well. It seems to be a better today…lol. We’ll see how it goes.

Thanks again…

Blessings…Michaela

ZoneAlarm (probably other firewalls too) have a feature to ‘lock’ your hosts file.

Hi all,

I have the same problem (on a PC of a friend) and already followed all the advices mentioned here at no avail.

The browser can reach 216.12.202.5:80 that is supposed to be down by updating!

I run a connection test by Avast settings, here is the log:

13.09.2004 20:28:32 general: Started: 13.09.2004, 20:28:32
13.09.2004 20:28:32 general: Running setup_av_pro-1a2 (418)
13.09.2004 20:28:32 system: Operating system: Windows98 ver 4.10, build 3000
13.09.2004 20:28:32 system: Computer WinName: ZARNAJIPC
13.09.2004 20:28:32 system: Windows Net User: ZarnajiPW
13.09.2004 20:28:32 general: Cmdline: /setproxy
13.09.2004 20:28:32 general: Operation set to INST_OP_PROXYDLG
13.09.2004 20:28:32 general: Old version: 1a2 (418)
13.09.2004 20:28:32 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
13.09.2004 20:28:32 internet: SYNCER: Type: 1
13.09.2004 20:28:32 internet: SYNCER: Auth: 2
13.09.2004 20:28:32 package: Part prg_av_pro-1a2 is installed
13.09.2004 20:28:32 package: Part vps-42403 is installed
13.09.2004 20:28:32 package: Part news-40 is installed
13.09.2004 20:28:32 package: Part setup_av_pro-1a2 is installed
13.09.2004 20:28:32 general: Old version: 1a2 (418)
13.09.2004 20:28:35 general: Connection test
13.09.2004 20:28:35 internet: SYNCER: Type: 1
13.09.2004 20:28:35 internet: SYNCER: Auth: 2
13.09.2004 20:28:35 general: progress thread start
13.09.2004 20:28:35 general: progress start - 1
13.09.2004 20:28:35 general: Server definition(s) loaded for ‘main’: 8 (maintenance:0)
13.09.2004 20:28:35 general: SelectCurrent: selected server ‘Download4 AVAST server’ from ‘main’
13.09.2004 20:28:57 package: ERROR:HttpGetWininet, catch returned 0x00002EE2
13.09.2004 20:29:23 package: ERROR:HttpGetWininet, catch returned 0x00002EE2
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server ‘Download4 AVAST server’ from ‘main’
13.09.2004 20:29:31 general: SelectCurrent: selected server ‘Download5 AVAST server’ from ‘main’
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server ‘Download5 AVAST server’ from ‘main’
13.09.2004 20:29:31 general: SelectCurrent: selected server ‘Main ASW server’ from ‘main’
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server ‘Main ASW server’ from ‘main’
13.09.2004 20:29:31 general: SelectCurrent: selected server ‘Secondary ASW server’ from ‘main’
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server ‘Secondary ASW server’ from ‘main’
13.09.2004 20:29:31 general: SelectCurrent: selected server ‘Download7 AVAST server’ from ‘main’
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server ‘Download7 AVAST server’ from ‘main’
13.09.2004 20:29:31 general: SelectCurrent: selected server ‘Download1 AVAST server’ from ‘main’
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server ‘Download1 AVAST server’ from ‘main’
13.09.2004 20:29:31 general: SelectCurrent: selected server ‘Download3 AVAST server’ from ‘main’
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server ‘Download3 AVAST server’ from ‘main’
13.09.2004 20:29:31 general: SelectCurrent: selected server ‘Download6 AVAST server’ from ‘main’
13.09.2004 20:29:31 general: InvalidateCurrent: invalidated server ‘Download6 AVAST server’ from ‘main’
13.09.2004 20:29:31 general: SelectCurrent: unable to find any suitable server in ‘main’
13.09.2004 20:29:31 general: progress end - 0
13.09.2004 20:29:31 general: progress thread end

Thank you

Kerim

Hi again,

I like to add that only today I re-installed and full updated the OS ‘Windows ME’.
And the only protecting software I installed is Avast4 Home.

Kerim

Hi,

I temporarely solved the database updating issue on my friend’s PC by full downloading it from avast.com :slight_smile:

For instance, I had the same problem after installing Avast! 4 Home on another friend’s PC running XP SP1 (He had AVG free that I uninstalled). That one is not registered… yet. I thought it might be the cause.

By the way, I myself run on my PC ‘Avast4 Pro’ and I am very satisfied with it.
But I noticed a difference about the license keys. Mine is shown in the ‘About avast!..’ but it was not the case after registering the home edition of my friend with the key received by email. Is it normal for home edition?

Kerim

I don’t understand the question. Are you saying that your avast doesn’t show in the licensing info in the About box?

I am very sorry Vlk :frowning:

Please disregard my last note about the keys. It seems I was very tired yesterday. I rechecked about it the expire date is ok, Nov 2005. I forgot that the last digits in the license key are not shown in the list.

Thank you for your care… but the main problem about ‘server is down’ is always around, though the IE browser can reach it directly.

Kerim

By the way you may ask me anything you like me to check and log perhaps.
Although I am rather expert only in electronics design :wink: with some help I think I can walk also into the PC jungle ;D

since I have the same problem as of our friend luieg1, I tried to compare some avast files in:
1- my PC that can update (running Avast4 pro),
2- my friend’s PC that got ‘server down’ error (running newly installed Avast4 Home)

Here is the first file… setup.ini

Good, on XP SP2 (Avast4 Pro)

[UpdateSummary]
UpdateStartTime=76540309
SetupOld=418
PrgOld=418
VPSOld=276225
PartsWanted=0F000000
Server=download2.avast.com
IP=66.98.252.36:80
DldFiles=3
DldBytes=30
DldTime=11576
LastError=536870913

False, on Win ME (Avast4 Home)

[UpdateSummary]
UpdateStartTime=3370616
SetupOld=418
PrgOld=418
VPSOld=271363
LastError=1223
PartsWanted=0F000000

Are the missing lines normal?

By the way, ‘servers.def’ are identical in both PCs.

While I am connected to Internet, I used again today the repair option in uninstall Avast (Start → Control Panel → Add/Remove Programs) and Avast succeeded to update (now is 438-1).