is there a way to cancel the auto renewal? *more info inside*

schmidthouse · 2015-05-22T04:21:26.000Z

bob3160 post:11:

@Lukas,
On a personal note, I have many subscriptions but, I’m notified prior to their expiration that it’s time to renew.
Unfortunately the average computer user isn’t the savvy computer user and doesn’t know that they will automatically renew when the current term expires.
A bold statement that can’t be missed when the product is installed stating that the subscription will be automatically renewed,
would go a long way toward ending many of the current customer misunderstandings that we currently see in this forum and unfortunately in many other forums.
As a cautious and experience computer user, I didn’t find it easy to spot the fact that my subscription to AIS will be automatically renewed.
Since this effects the paying customer of Avast, every effort should be taken to prevent any misunderstandings.

I think Bob makes a strong point and I also consider myself “a cautious and experienced computer user” and had to “go looking” for the auto renewal info/link on the Nexway receipt email I received. It was in no way easy

system · 2015-05-24T20:56:50.000Z

Hey guys I bought my avast a while ago and I just noticed it said autorenewal on. How can I turn it off? I went to the my.avast portal and still cannot find it. Any help would be greatly appreciated.

Pondus · 2015-05-24T21:04:49.000Z

hectorvega911 post:15:

Hey guys I bought my avast a while ago and I just noticed it said autorenewal on. How can I turn it off? I went to the my.avast portal and still cannot find it. Any help would be greatly appreciated.

https://www.avast.com/en-eu/faq.php?article=AVKB126#artTitle

https://www.avast.com/en-eu/faq.php?article=AVKB136#artTitle

Eddy · 2015-05-24T21:05:45.000Z

Leonidas,
the option is still there as it has always has been.

CaptainLeonidas · 2015-05-25T20:18:41.000Z

Had some digging to do and found it in the end. I finally managed to get it to have it on days left till the subscription is no longer valid.

Still 500+ days till I make that call to maybe renewal. The best options one should choose.
When is comes to money any option should an opt-in. I just can’t recall it being an opt-in that’s all.

lukas.hasik · 2015-05-26T21:50:53.000Z

Yes, the subscription is ON by default. However you can turn it OFF even before purchase - screenshot of shopping card attached. Afaik, having auto-renewal or subscription is quite common today (no flamewar, please).

Para-Noid · 2015-05-26T22:02:13.000Z

To “not” have a flame war make it “opt-in” and not “opt-out”.
Or have a separate screen with Bold print signifying opt-out.

Such as…

If you do not desire auto-renewal please untick the box. Then show the box.

I have a bad feeling this type of marketing will cost avast customers.

bob3160 · 2015-05-26T22:07:16.000Z

Para-Noid post:20:

To “not” have a flame war make it “opt-in” and not “opt-out”.
Or have a separate screen with Bold print signifying opt-out.

Such as…

If you do not desire auto-renewal please untick the box. Then show the box.

I have a bad feeling this type of marketing will cost avast customers.

https://forum.avast.com/index.php?topic=171305.msg1216873#msg1216873

Rednose · 2015-05-26T22:09:12.000Z

The problem is you have to click to see the checkbox.
Why not have a the checkbox visible in the original screen, and you have to click for the explanation ?

Greetz, Red.

lukas.hasik · 2015-05-26T22:35:29.000Z

I knew that I should be rather quiet

I respect your point of view. Mine is that I can live with this opt-out approach (And it’s default not only for Avast products). We definitely could arque about the proper wording for the AR, or if checkbox or a dialog however we might never get to an agreement as everybody see it differently (there were similar discussions internally - 10 people, 10 opinions). Non native speakers may make it complicated it even more

As it was already mentioned by Qucksilver - we really do send out several warnings emails to let you know that we are going to charge you for next your subscription. To avoid a confusion.
Hey, it reminds me that I should check my Spotify subscription. I don’t remember to receive any warning about a charge for next month!

Rednose · 2015-05-26T22:43:20.000Z

Hi Lukas,

Disappointing answer ! Why “hiding” the checkbox ? That is the reason people don’t see it.

Greetz, Red.

lukas.hasik · 2015-05-26T23:08:19.000Z

Rednose post:24:

Hi Lukas,
Disappointing answer ! Why “hiding” the checkbox ? That is the reason people don’t see it.
Greetz, Red.

but it sayz “Renewal: Automatic (More info)”…

Rednose · 2015-05-26T23:16:00.000Z

Lukas, seriously …

Simply show the checkbox in the original screen, and everyone is happy

Greetz, Red.

bob3160 · 2015-05-26T23:25:34.000Z

Rednose post:26:

Lukas, seriously …

Simply show the checkbox in the original screen, and everyone is happy

Greetz, Red.

We are talking about paying customers… They pay the salaries, treat them as such and don’t make them hunt down hidden items.
I don’t have any objections to the ads etc in the free version. But, when I purchase the product, I shouldn’t have to be a detective
in order to avoid things I might not want.

schmidthouse · 2015-05-27T00:37:47.000Z

Frankly I don’t understand the “we’re not going to listen” type attitude.
It’s painfully obvious if you spend time each day reading the constant complaints about this “Hidden Auto Renewal”.
What is wrong with making it completely visible???
I also believe this will impact negatively on Avast and result in lost revenue.

system · 2015-05-27T01:12:19.000Z

I don’t know you people but I get the auto-renewal box and it is opt-in when trying to buy Avast. Well Avast could make it bigger and in bold but it is there clearly.

schmidthouse · 2015-05-27T01:27:57.000Z

iroc9555 post:29:

I don’t know you people but I get the auto-renewal box and it is opt-in when trying to buy Avast. Well Avast could make it bigger and in bold but it is there clearly.

Well that is not what I saw when processing through Nexway…Interesting ???

system · 2015-05-27T09:23:46.000Z

schmidthouse post:30:

iroc9555 post:29:

I don’t know you people but I get the auto-renewal box and it is opt-in when trying to buy Avast. Well Avast could make it bigger and in bold but it is there clearly.

Well that is not what I saw when processing through Nexway…Interesting ???

Neither did I :-\

system · 2015-05-27T13:16:32.000Z

gertty post:31:

schmidthouse post:30:

iroc9555 post:29:

I don’t know you people but I get the auto-renewal box and it is opt-in when trying to buy Avast. Well Avast could make it bigger and in bold but it is there clearly.

Well that is not what I saw when processing through Nexway…Interesting ???

Neither did I :-\

Interesting… I am using Avast main site/store ( Worldwide English ) to buy AIS this time, and still it is the same. Auto-renewal box is visible and it is opt-in.
https://store.avast.com/store?Action=DisplayPage&Env=BASE&Locale=en_NZ&SiteID=avast&ThemeID=38044100&id=QuickBuyCartPage

DavidR · 2015-05-27T14:03:06.000Z

Well I visited that link and aside from thinking I was in New Zealand (including pricing) the country displayed in the drop down window was Great Britain. However, the good part is that the check box is at least on the same page.

More interesting in relation this topic the Auto Renewal box was pre-checked (opt-out). So this isn’t consistent across the store, but it is easier to see and change…

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