[b]I am not sure how you all expect to keep selling a product that you will not support! I have SEVERAL paid clients on AEPP that we are going to be switching to another AntiVirus if we cannot resolve these issues ASAP. We install the Enterprise Protection Suite, build the installer, linked to the server, deploy the installer, it fails unless the windows firewall is OFF, if it is OFF, it claims it fails, but it actually installs, but the client claims it is in TRIAL MODE and the server never sees the client.
Someone please help resolve this crap, it is happening with every new install no matter which of my tech’s does the install.[/b]
Yes I must agree. Support for business products is really limited to this forum. Tickets opened are rarely answered/resolved in a time frame acceptable to a business environment. I’d like to keep promoting avast for all my business clients, but the reality is that the support mechanisms are not good enough for this type of environment. We need much better service from the avast team and it should not be left up to the customer/reseller to foot the bill for all avast’s bugs or shortcomings. Either something has to change or something has to give! :-\
It sounds like you do not have the necessary ports open. If the client stays in trial mode it is not able to communicate with the AEA/ASOA Server to get the license. For AEA the ports needed are 16136 and 16139. Use Group policy to se the exclusion for your client firewalls to allow them to communicate
I do not know what country you are are in, but Avast have Distributors like us who have 10 yrs experience with the products. If support is an issue for you and you need telephone and remote support you should look at buying from distributors who can help you quickly and relatively locally.
If your UK based call my guys who will be happy to help.
I know this post is already quite old, but I ran into the same problem and found the solution.
What worked for me was that you have to install it being logged in as a user with admiistrator privileges. Also running it elevated as administrator helped.
This results in an installed avast product with the right license. Also a connection is then made to the server running Small Business Administration and the client gets a green checkmark.
After installation (and preferrably a reboot) any user can log on and the license stays the same.
Just to clarify: the firewall was already turned off on the client but the license still was set to Trial Mode.
Unfortunately, the quality of support provided by resellers is uneven. Mine, for example, does not appear to employ support techs who fully understand the software or can provide real diagnostic and repair assistance.
Can you please be more specific as to how you got to this conclusion? Are you talking about support from a reseller or from our avast support team?
Resellers can vary in the support they offer, however many of them have a lot of experience with our solutions and can offer support in local language, which is something we cannot always do for business products. You can use the reseller locator on our website to find a different reseller if you are not happy with the service your current one provides.
If you are speaking about our avast support, then feel free to e-mail me with your ticket number and I will have a look at it to see what the issue is.
I reached this conclusion based on trying to get support for two issues over the past month. You can search this forum for posts under my name and you will soon understand.
I filed a ticket regarding a license problem with the BPP console. The response I got from Avast! Team support was “The BPP is not supported. Download the newest version.” True enough. But I responded with an explanation of why I was unable to use the newest administration console, to which I received no response. Not even an apology for the fact that Avast! broke the license for the console I WAS using without any advance notice or explanation. I’m not surprised, since there are multiple problems with Avast! licensing that are constantly being reported–and usually ignored by Avast! staff–on this forum. Ticket number was #KUG-531-88578.
That’s not my biggest problem though. Through the assistance of somebody who is NOT an official Avast! OR reseller support person, I finally got my administration console licensing issue fixed.
Do you really want to help? Then please read AND RESPOND TO my post here: “Avast! Version 8.x “Invalid SSL Certificate” Issue Summary Part 1” (http://forum.avast.com/index.php?topic=131149.0).
Thanks.
[EDIT 8/2/13] I should clarify that my remark about variable quality of reseller support was specifically about my reseller, whose tech support was unhelpful to me during the past month. Two different technicians employed by the reseller had little to say, and almost nothing that was useful, regarding my licensing issue. They had nothing to say at all regarding the SSL certificate bug.
As for choosing a different reseller because I’m dissatisfied with this one: I already paid this reseller thousands of dollars (US) for a 3-year license, and I’m only halfway through that period. Do you suggest that I now pay another reseller that same amount of money for another license to cover a period I’ve already paid for, and gamble that the new reseller will provide better service? Or do you have a real solution for the problem of inadequate technical support for this product?