I am seeking help for my son-in-law’s computer. It is an HP model A6419FH running Windows Vista Home Premium 32 bit SP2. The initial signs of infection involved the following:
- Sometimes cannot access the internet even though IE security settings are set to default level.
- Over time it turns off some or all of the Avast shields.
- Can no longer uninstall programs.
- Runs extremely slow even though nothing is accessing the internet.
I have generated the various log files required for help in this forum by running MBAM, FRST, and aswMBR. The files are attached.
Since installing and running MBAM I have noticed the speed of the computer has improved. I find it odd that I am able to uninstall MBAM if I desire, but no other program installed on the computer from the Control Panel.
I would like to request a resident expert review of the attached logs to see if anything there suggests the presence of malware. If so, could a fixlist be generated? Thank you.