OK, maybe I’m missing a crucial episode somewhere…
I run a scan and look at the results. It reports a handful of files, all of which are false positives. I guess I can tell Avast that these files are OK
There doesn’t seem to be a way of doing this from the results dialog. The “Action” drop-down provides:
Repair: not appropriate if the file is known to be good. Move to chest: ditto Delete: ditto Do nothing: unfortunately means it will just be reported the next time.
Why is there no option “ignore” in the drop-down? Oh well, I’ll just add them to the excluded files.
But how? Surely I’m not expected to type the names in somewhere, or navigate to them N times with an open file dialog? It’s crying out for a right-mouse click option “add this file to exclusions”. Well, at least I can copy and paste the names.
Nope. Can’t copy the text.
Like I say, it there might be an easy way, but I can’t see it. Does anyone know?
Welcome to the Forum.
Not sure if I can help but was wondering if you tried ‘Quarantining’ the mentioned files and then accessing them in the Virus Chest, right click each file and chose “restore and add to exclusions”?
Just a thought.
That seems like it would be fairly simple. I think the OP’s idea of an option for adding an exclusion in the drop-down list would be ideal though. Moving it to the chest first doesn’t seem intuitive to me. I wouldn’t have thought of doing it that way. Besides, when I right-click a file in the chest with Avast Free version 8.0.1497, “restore and add to exclusions” isn’t an option. My options are:
Delete
Restore
Extract…
Scan
Submit to virus lab…
Properties
Add…
Refresh all files
Clicking on Add… just opens an Open dialog box. I assume it’s to add another file to the chest, but I don’t really know what it does.
I agree with jefferson santiag. A confirmation of the avast alert window to be on the safe side.
My suggestion applies only to absolute known safe files from safe programs as sometimes occurs.
It should be noted I’m not even sure the suggestion would resolve the OP’s issue.
I agree, moving it to the chest and then restoring it isn’t at all intuitive. Users are reluctant to let a program do anything to a file that they have identified as precious. I would have thought “this file’s OK, don’t bug me about it again” is going to be a very common operation, assuming we will get some false posititives.
From the looks of the screenshot I would strongly suggest you post in the Virus and Worm section of the forum and have one of our malware specialist give you a thorough check.
Just to be sure whats going on. 8)
Here: http://forum.avast.com/index.php?board=4.0
i do think that that is something that avast needs to improve… when trying to add a file to the “exclusions”-lits, it won’t let you add a file, not by browsing to the file, it only allows you to add a whole folder… then, i suppose that if you want a file to be “excluded”, you have to modify the entry in the exclusion-list… it shouldn’t be that hard… you should be able to browse to a file and add it to the exclusion-list…
also, when trying to create an entry for the exclusion-list, when you browse to a FOLDER (it won’t let you browse to a file), the entry is shown as having quotations, which is confusing… when you finally add the entry, the quotations are gone…
so, yea, if you want to exclude a file (not a whole folder), you have to manually create an entry for it, typing out the name of the file…
i assume that it is possible to exclude a file as opposed to excluding a whole folder… i haven’t tested it since i haven’t yet needed to exclude any files…
i don’t agree with first moving files to “quarantine” and then using “restore and exclude”… sometimes, quarantining a file can cause problems with a program that cannot be fixed by simply restoring the file, requiring a reinstallation of the program…
Hello,
this was discussed many times and the result was that many people will ignore the malware alert and they will add it to exclusions if there will be easy way to do it from the alert window. So the best way is to report it as “False positive” to virus@avast.com or through http://www.avast.com/contact-form.php or from the avast UI (alert window/chest) and we will fix the detection if it is false positive.
