is using avastclear safe?

system · June 22, 2017, 7:34pm

hi, i am new member here

just want to ask, if my avast can’t be updated (the AV always crash when I clicked update on the settings), should I clean my avast install using avastclear and try to reinstall avast? is it safe uninstalling avast?
all this time, I was a bit scared living without antivirus even for a while in windows safe mode (especially when wannacry run rampant last month), and I tried to force definitions update without updating the program. the result? now I have ffffffff-ff virus definiton according to about avast box lol
http://prntscr.com/fmzhju (here is the screenshot of my current program version and definitions)

Eddy · June 22, 2017, 7:37pm

Before doing a clean installation, I suggest you first run a repair and see if that is solving your problem.

system · June 22, 2017, 7:38pm

what command should I put in cmd box to repair avast?

Eddy · June 22, 2017, 7:41pm

None, you do it from control panel.

https://www.avast.com/faq.php?article=AVKB204

system · June 22, 2017, 7:43pm

ok, will try that tomorrow, and hopefully that fixes my problem.
thanks Eddy.

Eddy · June 22, 2017, 7:47pm

Let us know if it solved the problem or not.
If not, we take it from there.

system · June 23, 2017, 4:18pm

hey, i’m back.

i was using repair last night, but it seems that it cannot connect to internet to update some files
here is the log


2017-06-22 19:45:33Infoinstcont[12712,12380]--
2017-06-22 19:45:33Infoinstcont[12712,12380]2017/06/22 19:45:33 START: Avast installer/updater
2017-06-22 19:45:33Infoinstup[12712,12380]Command: '"C:\Program Files\AVAST Software\Avast\setup\New_c0308e8\instup.exe" /control_panel /instop:repair /wait'
2017-06-22 19:45:33Infoinstup[12712,12380]CPU: Intel(R) Celeron(R) CPU  N3050  @ 1.60GHz,2
2017-06-22 19:45:33Infoinstup[12712,12380]OS: Windows 10 (10.0.10586) x86
2017-06-22 19:45:33Infoinstup[12712,12380]Memory: 64% load. Phys:669244/1867276K free, Page:2808732/4194303K free, Virt:1950072/2097024K free
2017-06-22 19:45:33Infoinstup[12712,12380]DISKs: C:\ - 35GB free / 199GB total
2017-06-22 19:45:33Infoinstup[12712,12380]DISKs: D:\ - 153GB free / 265GB total
2017-06-22 19:45:33Infoinstup[12712,12380]Running module version: instup.exe - '12.3.3154.0'
2017-06-22 19:45:33Infoinstup[12712,12380]Running module version: Instup.dll - '12.3.3154.0'
2017-06-22 19:45:33Infoinstupmutex[12712,12380]The ownership of the secure mutex has been successfully taken.
2017-06-22 19:45:33Infoinstup[12712,12380]Loading product state
2017-06-22 19:45:33Infoinstup[12712,12380]Guid = 8befb833-5d63-447c-9920-0872efadb7e9, Created = 11:58:43 09.04.2016
2017-06-22 19:45:33Infoinstup[12712,12380]Persistent Guid = 10498a67-8a16-42ca-baa9-95bfb1a0a946, Created = 11:58:43 09.04.2016
2017-06-22 19:45:33Infoinstup[12712,12380]ProductId = ais
2017-06-22 19:45:33Infoinstup[12712,12380]Edition = 1
2017-06-22 19:45:33Infoinstup[12712,12380]Installed Part info:
2017-06-22 19:45:33Infoinstup[12712,12380]Part 'iex' = 'iex', 8 (0x00000008), 02:06:48 18.01.2017
2017-06-22 19:45:33Infoinstup[12712,12380]Part 'jrog2' = 'jrog2', 4942 (0x0000134E), 02:06:48 18.01.2017
2017-06-22 19:45:33Infoinstup[12712,12380]Part 'program' = 'prg_ais', 201525480 (0x0C0308E8), 17:49:42 19.08.2016
2017-06-22 19:45:33Infoinstup[12712,12380]Part 'setup' = 'setup_ais', 201525480 (0x0C0308E8), 17:49:43 19.08.2016
2017-06-22 19:45:33Infoinstup[12712,12380]Part 'vps' = 'vps_win32', 385947394 (0x17011702), 02:06:51 18.01.2017
2017-06-22 19:45:33Infoinstup[12712,12380]Latest Part info:
2017-06-22 19:45:33Infoinstup[12712,12380]Part 'iex' = 'iex', 8 (0x00000008), 02:06:48 18.01.2017
2017-06-22 19:45:33Infoinstup[12712,12380]Part 'jrog2' = 'jrog2', 4942 (0x0000134E), 02:06:48 18.01.2017
2017-06-22 19:45:33Infoinstup[12712,12380]Part 'program' = 'prg_ais', 201525480 (0x0C0308E8), 17:49:42 19.08.2016
2017-06-22 19:45:33Infoinstup[12712,12380]Part 'setup' = 'setup_ais', 201525480 (0x0C0308E8), 17:49:43 19.08.2016
2017-06-22 19:45:33Infoinstup[12712,12380]Part 'vps' = 'vps_win32', 385947394 (0x17011702), 02:06:51 18.01.2017
2017-06-22 19:45:33Inforegistry[12712,12380]BackupFileToRegistry: file 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' was successfully backed up to value 'SetupIniBackup'.
2017-06-22 19:45:33Infousncache[12712,12380]USN cache loaded from the disk.
2017-06-22 19:45:33Infoinstup[12712,12380]Loading Proxy settings
2017-06-22 19:45:33Infoinstup[12712,12380]Proxy-Type: 'no proxy'
2017-06-22 19:45:33Infoinstup[12712,12380]Proxy-Authorization: 'no authentication'
2017-06-22 19:45:33Infoinstup[12712,12380]Proxy-Port: '8080'
2017-06-22 19:45:33Infoinstup[12712,12380]Proxy-Name: ''
2017-06-22 19:45:33Infoinstup[12712,12380]Proxy-User: ''
2017-06-22 19:45:33Infoinstup[12712,12380]Proxy-Pass: '???'
2017-06-22 19:45:33Infopartinfo[12712,12380]SetInstalled: Part package part-iex-8.vpx is installed.
2017-06-22 19:45:33Infopartinfo[12712,12380]SetInstalled: Part package part-jrog2-134e.vpx is installed.
2017-06-22 19:45:33Infopartinfo[12712,12380]SetInstalled: Part package part-prg_ais-c0308e8.vpx is installed.
2017-06-22 19:45:33Infopartinfo[12712,12380]SetInstalled: Part package part-setup_ais-c0308e8.vpx is installed.
2017-06-22 19:45:33Infopartinfo[12712,12380]SetInstalled: Part package part-vps_win32-17011702.vpx is installed.
2017-06-22 19:45:34Infoinstupcore[12712,12380]PkgLoadProductInfo: product GPB was successfully loaded.
2017-06-22 19:45:35Infoguiwizard[12712,12380]Running module version: HTMLayout.dll - '3.3.2.19'
2017-06-22 19:45:35Infoguiwizard[12712,12380]Loaded module version: C:\Program Files\AVAST Software\Avast\setup\New_c0308e8\HTMLayout.dll - '3.3.2.19'
2017-06-22 19:45:35Infoguiwizard[12712,12380]Setup gui was successfully started.
2017-06-22 19:45:35Infoservers[12712,12380]Server definition(s) loaded for 'C:\Program Files\AVAST Software\Avast\setup\servers.def': 29 (maintenance:0)
2017-06-22 19:45:35Infoservers[12712,12380]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://v7event.stats.avast.com/cgi-bin/iavsevents.cgi' of type 'URL_TYPE_STATS10'.
2017-06-22 19:45:35Infoinstupcore[12712,12380]Program Repair has started.
2017-06-22 19:45:35Infopendingfileop[12712,12380]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\InsBBAA.tmp' -> 'C:\Program Files\AVAST Software\Avast\setup\Instup.dll', Autodetect)
2017-06-22 19:45:35Infopendingfileop[12712,12380]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\insBBEA.tmp' -> 'C:\Program Files\AVAST Software\Avast\setup\instup.exe', Autodetect)
2017-06-22 19:45:35Infopendingfileop[12712,12380]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\HTMBBFA.tmp' -> 'C:\Program Files\AVAST Software\Avast\setup\HTMLayout.dll', Autodetect)
2017-06-22 19:45:35Noticepkgengine[12712,12380]CopySetupBinaries: skipping 'HTMLayout.dll' to be copied to original location.
2017-06-22 19:45:36Infopendingfileop[12712,12380]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\aswBCE6.tmp' -> 'C:\Program Files\AVAST Software\Avast\setup\aswOfferTool.exe', Autodetect)
2017-06-22 19:45:36Infodldwrap[12712,12156]HttpPost: ok with http status: 200
2017-06-22 19:45:36Infostats[12712,12156]Statistics sent successfully.
2017-06-22 19:45:40Infopendingfileop[12712,12380]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\avBBE00.tmp' -> 'C:\Program Files\AVAST Software\Avast\setup\avBugReport.exe', Autodetect)
2017-06-22 19:45:44Noticepkgengine[12712,12380]CopySetupBinaries: skipping 'avBugReport.exe' to be copied to original location.
2017-06-22 19:45:44Infopendingfileop[12712,12380]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\AvDDE2B.tmp' -> 'C:\Program Files\AVAST Software\Avast\setup\AvDump32.exe', Autodetect)
2017-06-22 19:45:44Noticepkgengine[12712,12380]CopySetupBinaries: skipping 'AvDump32.exe' to be copied to original location.
2017-06-22 19:45:45Infopendingfileop[12712,12380]File added to transaction ('C:\Program Files\AVAST Software\Avast\setup\AvDE0DC.tmp' -> 'C:\Program Files\AVAST Software\Avast\setup\AvDump64.exe', Autodetect)
2017-06-22 19:45:45Noticepkgengine[12712,12380]CopySetupBinaries: skipping 'AvDump64.exe' to be copied to original location.
2017-06-22 19:45:45Infopendingfileop[12712,12380]Commit: SuperMoveFile('C:\Program Files\AVAST Software\Avast\setup\InsBBAA.tmp', 'C:\Program Files\AVAST Software\Avast\setup\Instup.dll') successfully performed.
2017-06-22 19:45:45Infopendingfileop[12712,12380]Commit: SuperMoveFile('C:\Program Files\AVAST Software\Avast\setup\insBBEA.tmp', 'C:\Program Files\AVAST Software\Avast\setup\instup.exe') successfully performed.
2017-06-22 19:45:45Infopendingfileop[12712,12380]Commit: SuperMoveFile('C:\Program Files\AVAST Software\Avast\setup\HTMBBFA.tmp', 'C:\Program Files\AVAST Software\Avast\setup\HTMLayout.dll') successfully performed.
2017-06-22 19:45:45Infopendingfileop[12712,12380]Commit: SuperMoveFile('C:\Program Files\AVAST Software\Avast\setup\aswBCE6.tmp', 'C:\Program Files\AVAST Software\Avast\setup\aswOfferTool.exe') successfully performed.
2017-06-22 19:45:45Infopendingfileop[12712,12380]Commit: SuperMoveFile('C:\Program Files\AVAST Software\Avast\setup\avBBE00.tmp', 'C:\Program Files\AVAST Software\Avast\setup\avBugReport.exe') successfully performed.
2017-06-22 19:45:45Infopendingfileop[12712,12380]Commit: SuperMoveFile('C:\Program Files\AVAST Software\Avast\setup\AvDDE2B.tmp', 'C:\Program Files\AVAST Software\Avast\setup\AvDump32.exe') successfully performed.
2017-06-22 19:45:45Infopendingfileop[12712,12380]Commit: SuperMoveFile('C:\Program Files\AVAST Software\Avast\setup\AvDE0DC.tmp', 'C:\Program Files\AVAST Software\Avast\setup\AvDump64.exe') successfully performed.
2017-06-22 19:45:45Infofilehlp[12712,12380]OpOnReboot: MoveFileEx('C:\Program Files\AVAST Software\Avast\setup\New_c0308e8\aswOfferTool.exe') successfully performed.
2017-06-22 19:45:45Infofilehlp[12712,12380]OpOnReboot: MoveFileEx('C:\Program Files\AVAST Software\Avast\setup\New_c0308e8\avBugReport.exe') successfully performed.
2017-06-22 19:45:45Infofilehlp[12712,12380]OpOnReboot: MoveFileEx('C:\Program Files\AVAST Software\Avast\setup\New_c0308e8\AvDump32.exe') successfully performed.
2017-06-22 19:45:45Infofilehlp[12712,12380]OpOnReboot: MoveFileEx('C:\Program Files\AVAST Software\Avast\setup\New_c0308e8\AvDump64.exe') successfully performed.
2017-06-22 19:45:45Infofilehlp[12712,12380]OpOnReboot: MoveFileEx('C:\Program Files\AVAST Software\Avast\setup\New_c0308e8\HTMLayout.dll') successfully performed.
2017-06-22 19:45:45Infofilehlp[12712,12380]OpOnReboot: MoveFileEx('C:\Program Files\AVAST Software\Avast\setup\New_c0308e8\Instup.dll') successfully performed.
2017-06-22 19:45:45Infofilehlp[12712,12380]OpOnReboot: MoveFileEx('C:\Program Files\AVAST Software\Avast\setup\New_c0308e8\instup.exe') successfully performed.
2017-06-22 19:45:45Infofilehlp[12712,12380]OpOnReboot: MoveFileEx('C:\Program Files\AVAST Software\Avast\setup\New_c0308e8\') successfully performed.
2017-06-22 19:45:48Infoservers[12712,12380]Server definition(s) loaded for 'C:\Program Files\AVAST Software\Avast\setup\servers.def': 29 (maintenance:0)
2017-06-22 19:45:48Infoservers[12712,12380]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url 'http://z9820048.vpsnitro.u.avast.com/vpsnitro' of type 'URL_TYPE_DOWNLOAD_VPS'.
2017-06-22 19:45:48Noticepackageinfo[12712,12380]IsFullOkay: iplugins-8.vpx - not okay (doesn't exist)
2017-06-22 19:45:48Infopackageinfo[12712,12380]SetFullAsMarked: package iplugins
2017-06-22 19:45:48Infodldwrap[12712,12380]HttpGet: 'iplugins-8.vpx' was successfully downloaded (ip: 139.193.253.18, size: 18340 bytes).
2017-06-22 19:45:48Infodldwrap[12712,12380]HttpGet: 'iplugins-8.vpx' was successfully verified.
2017-06-22 19:45:48Infoservers[12712,12380]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url 'http://w9448963.vpsnitro.u.avast.com/vpsnitro' of type 'URL_TYPE_DOWNLOAD_VPS'.
2017-06-22 19:45:48Noticepackageinfo[12712,12380]IsFullOkay: jrog2-134e.vpx - not okay (doesn't exist)
2017-06-22 19:45:48Infopackageinfo[12712,12380]SetFullAsMarked: package jrog2
2017-06-22 19:45:49Errordldwrap[12712,12380]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://w9448963.vpsnitro.u.avast.com/vpsnitro/jrog2-134e.vpx'. Next try: 1
2017-06-22 19:45:49Infoservers[12712,12380]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.vpsnitro.u.avast.com/vpsnitro' of type 'URL_TYPE_DOWNLOAD_VPS'.
2017-06-22 19:45:51Errordldwrap[12712,12380]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://z2217299.vpsnitro.u.avast.com/vpsnitro/jrog2-134e.vpx'. Next try: 2
2017-06-22 19:45:51Infoservers[12712,12380]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url 'http://f6761140.vpsnitro.u.avast.com/vpsnitro' of type 'URL_TYPE_DOWNLOAD_VPS'.
2017-06-22 19:45:53Errordldwrap[12712,12380]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://f6761140.vpsnitro.u.avast.com/vpsnitro/jrog2-134e.vpx'. Next try: 3
2017-06-22 19:45:53Infoservers[12712,12380]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://h1874089.vpsnitro.u.avast.com/vpsnitro' of type 'URL_TYPE_DOWNLOAD_VPS'.
2017-06-22 19:45:56Errordldwrap[12712,12380]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://h1874089.vpsnitro.u.avast.com/vpsnitro/jrog2-134e.vpx'. Next try: 4
2017-06-22 19:45:56Infoservers[12712,12380]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.vpsnitro.u.avast.com/vpsnitro' of type 'URL_TYPE_DOWNLOAD_VPS'.
2017-06-22 19:45:58Errordldwrap[12712,12380]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://z2217299.vpsnitro.u.avast.com/vpsnitro/jrog2-134e.vpx'. Next try: 5
2017-06-22 19:45:58Infoservers[12712,12380]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url 'http://f6761140.vpsnitro.u.avast.com/vpsnitro' of type 'URL_TYPE_DOWNLOAD_VPS'.
2017-06-22 19:46:00Errordldwrap[12712,12380]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://f6761140.vpsnitro.u.avast.com/vpsnitro/jrog2-134e.vpx'. Next try: 6
2017-06-22 19:46:00Infoservers[12712,12380]ChooseServer: selected server 'Download v4618535 AVAST9 Server' with current url 'http://v4618535.vpsnitro.u.avast.com/vpsnitro' of type 'URL_TYPE_DOWNLOAD_VPS'.
2017-06-22 19:46:03Errordldwrap[12712,12380]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://v4618535.vpsnitro.u.avast.com/vpsnitro/jrog2-134e.vpx'. Next try: 7
2017-06-22 19:46:03Infoservers[12712,12380]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.vpsnitro.u.avast.com/vpsnitro' of type 'URL_TYPE_DOWNLOAD_VPS'.
2017-06-22 19:46:05Errordldwrap[12712,12380]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://z9743321.vpsnitro.u.avast.com/vpsnitro/jrog2-134e.vpx'. Next try: 8
2017-06-22 19:46:05Infoservers[12712,12380]ChooseServer: selected server 'Download s7284151 AVAST9 Server' with current url 'http://s7284151.vpsnitro.u.avast.com/vpsnitro' of type 'URL_TYPE_DOWNLOAD_VPS'.
2017-06-22 19:46:07Errordldwrap[12712,12380]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://s7284151.vpsnitro.u.avast.com/vpsnitro/jrog2-134e.vpx'. Next try: 9
2017-06-22 19:46:07Infoservers[12712,12380]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url 'http://w9448963.vpsnitro.u.avast.com/vpsnitro' of type 'URL_TYPE_DOWNLOAD_VPS'.
2017-06-22 19:46:10Errordldwrap[12712,12380]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://w9448963.vpsnitro.u.avast.com/vpsnitro/jrog2-134e.vpx'. Next try: 10
2017-06-22 19:46:10Infoservers[12712,12380]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.vpsnitro.u.avast.com/vpsnitro' of type 'URL_TYPE_DOWNLOAD_VPS'.
2017-06-22 19:46:12Errorpkgengine[12712,12380]UpdateVPXs: package jrog2 was not updated. Status: 41225 (0x0000A109) [HTTP error]
2017-06-22 19:46:12Infostats[12712,12380]Downloaded files: 11 (18.28 KB)
2017-06-22 19:46:12Infostats[12712,12380]Download time: 4 s

also, what I’ve noticed is the clock in this log isn’t correct. I’m using JST time in the computer I ran this repair command, which is June 23rd, 3:45 AM, but the log shows that I was running repair on June 22nd, 19:45 PM.

is this normal?

EDIT: my internet was working normal when I ran this repair

Eddy · June 23, 2017, 5:17pm

Change your DNS to the one from Google and try the repair again.

Alikhan · June 23, 2017, 7:29pm

What is your current DNS servers before you change them?

system · June 23, 2017, 10:06pm

still no luck, I think I’m gonna use avastclear to clean uninstall avast then reinstall avast again. thanks for replying.

the one that my provider gave me (I set it to automatic)

is using avastclear safe?

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