Installation of Avast Premium Security for windows is failed with following log: Product ‘avast-av’ executed with err_code:‘45011’. no more success after retrying process.
I have the same problem, did anyone resolve this?
Hi @user7233, I’m sorry to hear that. Can you please send us logs from your device so we can take a closer look? The steps are described here: How to submit a support file using the Avast Support Tool | Avast
When asked for a ticket number, you can enter 881020.
Once the logs are uploaded, please reply here with the File ID.
If possible, please also send us a screenshot showing the error itself.
Hi, file ID is 5NXXI. Different user, same issue (family IT support).
By the way the same happens when I try to install it with the online installation and also with the offline installer.
Thank you for the logs @uživatel287 , it seems that Avast One is currently installed on the device. Can you please check if you can repair this installation? How to repair Avast One | Avast
If you can’t do that, can you please also try reinstalling the app by following the steps below?
- Uninstall Avast One via Avast Uninstall Tool - ensure you select “New Avast One” version in this article: https://support.avast.com/en-ww/article/uninstall-antivirus-utility/?option=new_one
- Restart your computer
- Download and install Avast Premium Security as per How to install Avast Premium Security | Avast
Are you still seeing this error?