Issue has been resolved, thank you!

Hi everyone, sorry in advance for my computer illiteracy. I just got this tablet, it’s a Cintiq Companion 2, an art tablet, if it matters. I only really use tumblr on it, but i have downloaded paint tool sai and fire alpaca. my idiot brother tried to torrent manga studio but i didnt like it so i uninstalled it. i think thats what infected me, but again i’m painfully ignorant when it comes to stuff like this.
Any time i load a new page, click a new link, or pretty much anything, i hear DING DING DING THREAT HAS BEEN DETECTED and a little pop up with a bug comes up in the bottom right corner. its come up 4 times since ive been typing this, and its worrying, and also annoying me. what do i do to make my tablet safe again?
also if instructions could be given to me like im a fourth grader id really appreciate it, as i have absolutely no clue what im doing. thanks guys! :wink:

https://forum.avast.com/index.php?topic=53253.0

do i have to post the logs to anew topic or can i add them in a comment here?

attached are the logs.

Hi I would suggest you uninstall torrent as well

Re-install Chrome
Unless you did this yourself, malware has changed your Chrome version into the Development Build. Among other things this allows malware to install any extension it wants. We need to resolve this.

  1. If you have bookmarks, let’s save them by exporting them - Export Bookmarks
  2. Then I need you to go Google Sync and sign into your account
  3. Scroll down until you see the “Stop and Clear” button and click on the button. At the prompt click on “Ok”
  4. Now we need to uninstall chrome. Note: When asked about user data or settings you must remove this also so please check the box.

THEN

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: HKU\S-1-5-21-2787591026-3261718899-3141905317-1001\...\Run: [EpicScale] => [X] CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION 2015-03-04 19:24 - 2015-03-04 19:24 - 00000000 ____D () C:\ProgramData\69B6DBD2-8E05-476F-B662-CF8D235FD499 2015-03-04 19:19 - 2015-03-04 19:19 - 00000000 ____D () C:\Users\Lindsey\Documents\Smith Micro 2015-03-04 19:18 - 2015-03-04 19:18 - 00000000 ____D () C:\ProgramData\Smith Micro 2015-03-04 19:13 - 2015-03-04 19:16 - 00000000 ____D () C:\Users\Lindsey\Downloads\Smith Micro Manga Studio EX 5.0.5 (keygen XForce) [ChingLiu] 2015-03-04 19:12 - 2015-03-10 23:29 - 00000000 ____D () C:\Program Files (x86)\UniiDealsa 2015-03-04 19:12 - 2015-03-04 19:12 - 00000000 ____D () C:\ProgramData\ddhdbplileaighibndphoaljehlnnecd 2015-03-04 19:12 - 2015-03-04 19:12 - 00000000 ____D () C:\ProgramData\5586170224320537450 2015-03-04 19:11 - 2015-03-06 17:37 - 00000000 ____D () C:\ProgramData\{8e3b66cd-a7c0-105a-8e3b-b66cda7c9b36} 2015-03-04 19:09 - 2015-03-10 23:29 - 00000000 ____D () C:\ProgramData\EpicScale 2015-03-04 19:09 - 2015-03-04 19:09 - 00058336 _____ (C Vital) C:\Users\Lindsey\Downloads\Manga Studio ex 4 portable v3.exe 2015-03-04 13:33 - 2015-03-10 22:38 - 00000916 _____ () C:\windows\Tasks\GoogleUpdateTaskMachineUA.job 2015-03-04 13:33 - 2015-03-04 13:34 - 00000000 ____D () C:\Users\Lindsey\AppData\Local\Google 2015-03-04 13:33 - 2015-03-04 13:34 - 00000000 ____D () C:\Program Files (x86)\Google 2015-03-04 13:33 - 2015-03-04 13:33 - 00003888 _____ () C:\windows\System32\Tasks\GoogleUpdateTaskMachineUA 2015-03-04 13:33 - 2015-03-04 13:33 - 00003652 _____ () C:\windows\System32\Tasks\GoogleUpdateTaskMachineCore 2015-03-04 13:32 - 2015-03-04 13:32 - 00000000 __SHD () C:\Users\Lindsey\AppData\Local\EmieUserList 2015-03-04 13:32 - 2015-03-04 13:32 - 00000000 __SHD () C:\Users\Lindsey\AppData\Local\EmieSiteList 2015-03-04 13:27 - 2015-03-04 13:27 - 00000144 _____ () C:\windows\system32\{A6D608F0-0BDE-491A-97AE-5C4B05D86E01}.bat C:\Users\Lindsey\AppData\Local\Google\Chrome C:\Program Files (x86)\Google\Chrome C:\Users\Lindsey\Downloads\Smith Micro Manga Studio EX 5.0.5 (keygen XForce) [ChingLiu]\Keygen X-Force RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

NEXT

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.

Followed all your steps, hope I did everything correctly! Also I reinstalled Chrome, the forum refused to load on IE. Heres the log you asked for, thank you.

Have the alerts ceased ?

They have! Does that mean I’m all good now?

Are you happy with how the computer is behaving now ?

Yeah, my main concern was getting rid of any malware I may have had. The avast popups have gone away, so thats literally the extent of my knowledge haha.

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:

Oh man, awesome, thank you so much for your help, you’re awesome! :slight_smile: Keep up the good work :slight_smile:

My pleasure :slight_smile: