Issue Virus Ransomware Change file extention and Encrypt File

Viruses and worms
1

Dear Avast Team,

In customer we have a problem infected ransomeware that is located in the PC Server.
Pc the server have used avast endpoint protection suite already lastest update program version 8.0.1608.
Virus ransomware change file extention be .GSupport, change file name, and encrypt file.

Question:
1.whether avast endpoint protection suite able to detect and remove virus ransomware?
2.whether avast endpoint protection suite can decrypt file virus ransomware?

If can decrypt file, How to on avast endpoint protection suite?
I gave example file and picture file infected virus ransomware.
Example file I send through ftp://ftp.avast.com/ ( folder incoming).

Please give a solution is best for customer us.
Thankyou Avast Team

2
1.whether avast endpoint protection suite able to detect and remove virus ransomware?
Yes, but the world of malware is not static, new versions are freqently released to avoid detection
2.whether avast endpoint protection suite can decrypt file virus ransomware?
To my knowledge no AV can decrypt, you need special decrypt tool that some AV vendors have created, but they dont work on all ransomware

since you are a endpoint user i guess you should contact avast for support > https://www.avast.com/business-support

3

Hello Pondus,

Thank you for response my answer.
I know is a product AV Can make up virus ransomeware.
I want to know avast can overcome the virus or not can handle it.
I alredy contact avast for support.
I put this problem to the who knows if someone know about the virus ransomeware solution

Regards,
Dominic

4

Contact business support: https://support.business.avast.com

5

Hello Asyn,
I have contact avast support, thank you for advice

Regard,
Dominic

6

You’re welcome.

7

.Gsupport is used by the Globe ransomware.

1]
av’s do detect a lot of malware, but not all.
More and more bad guys switched to using ransomware.
That means that more and more variants and new ones appear on a daily base.
100% detection/protection is simply not possible.

2]
No, avast is not a decryptor tool.
I know Trend Micro (and perhaps others as well) have a tool that can decrypt files encrypted by some variants of Globe.

Please give a solution is best for customer us.
The best solution is: 1 - Clean the system 2- Deleted all encrypted files and put the files back from a recent (clean) backup 3 - Teach the user not just to download/click things
8

Hello Eddy,
Thank you are response my question.
This solution that is in suggest eddy been conducted to my customer , but customer i made to avast anti of virus gsupport.
membuatkan anti
Hopefully avast team quickly made anti GSupport.

Regard,
Dominic