I leave my PC on all the time, just always have. I come home from work around the same time every day. Today, (as once prior in the last few weeks), my PC is completely non-responsive. Everything is just hanging and cannot open anything, (including Task Manager). I have to force a hard restart from my power button.
Both times this happened, I scour my event viewer looking for anything that is amiss. The one event I can locate that is present in both instances is the following:
9:56:45 AM "A service was installed in the system.
Service Name: aswHdsKe
Service File Name: C:\Windows\system32\drivers\aswHdsKe.sys
Service Type: kernel mode driver
Service Start Type: demand start
Service Account: "
Absolutely nothing else seems out of order or unknown. I understand this is an Avast! item/file, but my issue is why does it seem to put my PC into a deep sleep mode that it cannot come out of?
FWIW, I have my power settings to never turn off anything. Both times I waited over 10 minutes while my system just hung, but never ‘woke up’. Ctrl+Alt+Del doesn’t even work. Only thing that gets my rig back is a hard restart. The only entry after this is a system uptime of 68028 seconds, at 12:00:15 PM. Not other entries anywhere in my event viewer at all until the restart.
First time this occurred I wasn’t too concerned. This is the second time, and, (according to everything I can find), it seems to be connected to this file. Maybe a bug? A fix someone can help me with?
Here’s my system info:
CPU: AMD FX-6300
Motherboard: Asus M5A97-LE r2.0
RAM: 2x 8Gb Kingston PC3-12800
GPU: XFX RX 470 4Gb
HDD: Scandisk 256Gb SSD, Seagate 500Gb HDD
PSU: Thermaltake Smart Power 650w
OS: Windows 7 Home Premium x64
Yes please, send us the support package generated after the incident.
Best would be, if you could have debug logging enabled when it occurs.
To enable debug logging go to Settings > General > Maintenance and check “Enable debug logging”
Hi Ron, is this the last item in your event log before the PC went to sleep? The fact that aswhdske.sys is installed and loaded automatically is not anything suspicous in it self. This is how it is designed – the driver is used during automatic Home Network Security scans (to speed up things - and it really makes the scan much faster). It is installed and loaded when needed and then removed.
Yes, Lukor, this is the last entry before I attempt to use the unit. However, in both instances, it is several hours between this entry and when I try to use the PC, so there’s a big window of inactivity by the user.
I will enable debugging and follow the directions if/when it occurs again.
Hello.
I run win xp sp3, avast free v- 12.3.2280, outpost firewall free, Spyware Blaster.
This setup has run smoothly for years, but in the last few months the RonMcG’s problem has begun happening here. Happens about every 2 or 3 days.
One additional clue. I keep sysinternals process explorer and CPUID Hwmon temperature monitor running to see if hardware problems are causing the lockup. When the lockup happens, those windows still respond. Only the systray and the desktop window are frozen. Those monitors and several others have pretty much ruled out hardware problems.
Another additional clue. At one point I had Net-Peeker running and it popped up that aswHdsKe wanted to create a new registry subkey. That was denied, and no lockups for about 4 days now.
Let me know if there is anything I can do to help.