Issue with Settings Password

Hello All!

My name is Ryan. I installed Avast a couple of months ago and am having trouble accessing the settings section. It’s asking for a password I don’t have. I’ve tried every password I would have used and have even tried resetting the account password and nothing is letting me in. Is there a way I can reset that password?

  • Which Avast…?
  • Which version…?

The password would be the same as in the console.

Do you have one?

It says Avast Free Antivirus 2015 and the vs. says 10.2.2218

I’m not sure I know what you mean. Define console please?

A console is a peace of software for managing the Avast clients on the network from one single interface.

Please open the Microsoft’s Service MMC Snap-in and let us know what Avast services do you see there.

  1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.

It took me a while to figure out what you were talking about. Services.msc is the thing you can type in to get to that. On that list I have Avast Antivirus and AvastVBox COM Service.

That’s the only way to change the pass?

If you forgot your PW, yes.

Thank you sir! Admin can make this as closed if they’re like.

You’re welcome.