issue with smart scan

Avast Free Antivirus / Premium Security
1

Hi there

Today i ran a smart scan and the scan seems frozen, it finishes off and says “performance issues” which is normal for me, i go to resolve and then press skip, once i skip the usual “scan is complete” message doesn’t come up, its frozen there blank.

Any idea what could be causing this?

2

Hi
Little help.

  • Which Avast are you running? (Free/Pro/IS/Premier)
  • Which version…?
  • What OS and build? (32/64 Bit)
  • Any other security related software installed…?
3

HI there. Im running Avast! Primer (free trial though)

THe version is 18.6.2349

The bit thing, im not sure about sadly, I thnk its 64.

and only malwarebytes (not active at all, just a scanner)