Issue with the Mail app in Windows 8

Avast Free Antivirus / Premium Security
1

After a few days of wrestling with a completely alien-to-me OS (Windows 8 ), I found out that the apps on the new-style start menu in Windows 8 will only work with the latest update of Avast!

In the Mail app I managed to add my Hotmail and Gmail accounts without an issue.

When I tried to add my imap accounts it couldn’t verify the details, returning the error “We still can’t find the settings for my@email.adress. Providing this additional info may help. If you don’t know this information, search online or check with your provider.”

After several support emails to and from my email provider, I contacted Microsoft. After a few hours of IM, telephone and remote access help from Microsoft we just started trying things. Disabling Avast! was the only thing that worked.

I temporally disabled Avast! to add the account then re-enabled it, but Avast! still stopped the email sycing.

I currently have it disabled and relying on Windows Defender.

2

Hello!

I am having this issue too.
If the mail shield is enabled, the mail application from widnows 8 will not synchronise…

Any word from avast about this issue?

Thanks for your time!

Elminster

3

[s]Thanks for that tip! I had completely disabled Avast!

I now have it all enabled other than the mail shield.[/s]

I just tried sncing and it doesn’t work on mine with just the mail shield disabled.

4

Hello,

Weird, because at the same moment I disable the mail shield, the sync starts without any problem.

Anyone else having this bug?

Thanks!

5

Now I am receiveing email even with the mail shield enabled…

However the message scanned counter is always showing 0…

6

I’m having this problem to, i really like avast but I’ve never had to use the mail shield until now.
disabling the mail shield does let mail through for me, and i have added all my accounts (i think correctly) to the SSL accounts in the mail shield expert settings.

7

Hmmm No I am still having this issue… Its intermitent… The module dont seem to scan at all, however, as soon as I disable it, I start to receive and send messages without any problem…

=-(

Any Ideas?

8

Publicly shame Avast! developers?

Avast Mail Shield does -not- seem to block Hotmail or Outlook.com from within Mail App… and my Gmail could receive from Hotmail, but couldn’t send… Yahoo/AOL can’t sync at all …nor can my local ISP via IMAP.

I guess Mail Shield is going down for the time being. Wonder if Defender 8 checks email.

9

I submitted a trouble ticket, and here is the sum total senior tech support specialist response:

“The default mail application in Windows 8 is not standard e-mail client and avast! doesn’t support it.”

And a few days later…

“We are trying to find a solution, but it will take some time.”

Alrighty, then. :wink: