Hello, I’m having a strange problem here regarding my account/subscription. I’d like to know how to get rid of auto-renewal because I no longer want to pay for the software but It’s pretty tough to find out how to do that. I’ve looked at some other forums that came up in a google search from avast and some people were suggesting looking up your order using either your order # and password or your email and card#. Since I no longer have the order number i was pretty screwed on that one so I attempted to use the email/card but it says that purchase info cant be found? I don’t understand that since it just auto-renewed my account for like $60 and avast says my my subscription status is “ACTIVE” and the ongoing protection is “Enabled” but the other fields like Licensed To, Cust. #, subscription valid till, are all empty. I have the license # and tried to activate it but it says its invalid. I started using avast last year and until recently haven’t had any issue until I wanted to get rid of the payment.
Hi turnerp62, welcome to the forum 
Try it here https://store.avast.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=avast
For a refund you must submit a support ticket within 30 days of the payment https://support.avast.com/
Greetz, Red.
Hey, Red, Thanks for the reply! So It’s been way over 30 days so that’s fine but the thing is I cant use that link to find my order. It says the info I entered is invalid but I was charged for the renewal and an email sent to my registered account. I’m not sure what that could mean but that’s where I’m at now. Also, In my account for the avast site It’s says I’m a free user and don’t have a license but in the actual program it says everything is normal(I had to update it btw, felt so dumb for not noticing that… 
) and that I do in fact have a active subscription. This is all a bit confusing so I really appreciate the help!
Still submit a ticket at https://support.avast.com/
Select : Submit a Support Ticket - Paid Subscription - Avast for Personal Computers - Windows® PC - Avast Customer Service - Pricing or Billing issue
And post your Ticket NR here
Greetz, Red.
Alright I just made a new ticket, there was a problem with the initial submitting of the ticket saying:
“We were unable to find a suitable user account in Avast Customer & Technical Support database so we created a new one for you.”
It reset my password and was able to submit it. Here’s the ticket number:
#VJD-998-86083
Ok, I will forward it to see if it speed things up.
In the mean time you can try this to get your Avast! Account synchronised :
- In the Avast GUI log out from your Avast! Account
- Go to https://my.avast.com and log in.
- Delete the system from your account : Select sytem - Settings - Delete from account.
- Log out and wait 5 minutes.
- Now in the Avast GUI add the system again to your account.
Let me know if it helps
Greetz, Red.
Hi!
That’s because your license is not registered under the same email address as your Avast account. Could you please check the email address on Avast → Settings → Subscription?
It also explains why you cannot login using the card number/email address
I’ve cancelled your Auto-renewal 
Did what you suggested and when I logged back in to try and set-up the device again it brought me to a download page so I could DL the Avast free version.
I decided to go to the settings for the avast program to double check what email the account was tied too and I found that the email I provided them is actually missing a o in yahoo… so it’s blahblahblah@yaho.com instead of yahoo.com.
Hey, Moroni! Sorry to double post but I just saw what you posted and you’re right the email was incorrect! haha I feel so dumb for not noticing that :P.
Well, that happens ;D
I’ve sent to you the email confirmation of your first order, so you will have the order ID and password in case you need/want to check your order details.
I’ve also updated your email address to the correct one, so your license will appear on your Avast account within 24 hours.
Please let me know if there’s something else we could do for you. I believe that I could just close your support ticket?
Thanks you so much for all the help, you’ve both been great on the responses, really appreciate it ;D
I think it’s safe to say all is well now 8)
Thanks again, guys/gals !
You’re welcome
I am glad it is solved now.
Greetz, Red.
I’m having the same issue with 2 accounts. I need to cancel automatic renewal because we have left the company and they are still renewing on our credit cards. Please help.
→ https://www.avast.com/faq.php?article=AVKB24#idt_ar (Cancel auto-renewal)
The problem is I don’t have the order numbers or receipts anymore and the lower field that is supposed to be there for you to search by email isn’t there.
Submit a ticket: https://support.avast.com/Tickets/Submit